Customer Success Engineer
CARTO
CloudSQL
Customer Success Engineer
Zero Networks
full-time
Posted on:
Location: North Carolina • 🇺🇸 United States
Visit company websiteSalary
💰 $130,000 - $160,000 per year
Job Level
Mid-LevelSenior
Tech Stack
LinuxPython
About the role
- Collaborate with customers to drive usage at Zero Networks means segmenting assets and users effectively, ensuring tailored deployment support and engagement strategies.
- Training Delivery: Conduct comprehensive training sessions for customers following procurement, equipping them with the knowledge and skills to utilize our products effectively.
- Regular Engagement: Schedule and conduct regular touch bases with customers.
- Technical Issue Resolution: Lead with extreme accountability to resolution, customer issues in collaboration with support and R&D.
- Customer Relationship Management: Build and maintain strong relationships with customers, understanding their goals, challenges, and feedback to enhance their experience with our products.
- Feedback Loop: Gather customer feedback and insights to relay to internal teams, contributing to product improvements and enhancements.
Requirements
- Bachelor's degree in a relevant technical field (e.g., Computer Science, Engineering) or equivalent practical experience.
- 3+ years of experience in a customer success, technical support, or related role, preferably in the SaaS or information security industry.
- Strong technical background with the ability to understand complex technical concepts and communicate them effectively to non-technical audiences.
- Must have technical understanding of Active Directory, REST APIs, scripting technology (Python or PowerShell), and Operating Systems (Windows, Linux, Mac)
- Excellent communication and interpersonal skills, with a passion for delivering exceptional customer experiences.
- Proven ability to manage multiple priorities and adapt to changing customer needs in a fast-paced environment.
- Experience conducting training sessions or workshops is a plus.
- Strong problem-solving and analytical skills, with the ability to think critically and develop innovative solutions.
- Ability to work independently and manage multiple priorities in a fast-paced, dynamic environment.
