Customer Engineer – Solution Architect
Zero Networks
Customer Engineer, Solution Architect
Zero Networks
full-time
Posted on:
Origin: • 🇮🇹 Italy
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Provide technical expertise, support, and guidance to customers.
- Ensure customer satisfaction by delivering excellent service, troubleshooting complex technical issues, and implementing effective solutions.
- Drive revenue growth by providing technical expertise and support throughout the sales process.
- Collaborate closely with the sales team and engage with prospective customers to understand their needs, present solutions, and demonstrate product value.
- Conduct product demonstrations and deliver presentations showcasing features, benefits, and value propositions.
- Prepare and deliver technical proposals, solution designs, and product specifications.
- Collaborate with product development and engineering to provide feedback and stay updated on product releases.
- Conduct proof-of-concept (POC) activities to demonstrate solution feasibility and effectiveness.
- Attend industry events, conferences, and trade shows to represent the company.
Requirements
- Bachelor's degree in a relevant technical field (e.g., Computer Science, Engineering) or equivalent practical experience.
- 5+ years of relevant work experience (Network/Security/Pre Sales Engineering) - must
- Strong technical background with Proven experience as Customer Engineer or in a pre-sales / technical sales role, in the information security industry.
- Excellent communication and presentation skills, with the ability to articulate complex technical concepts to diverse audiences.
- Demonstrated ability to build rapport and establish relationships with customers, understanding their needs and providing tailored solutions.
- Strong problem-solving and analytical skills, with the ability to think critically and develop innovative solutions.
- Ability to work independently and manage multiple priorities in a fast-paced, dynamic environment.
- Willingness to travel to customer sites and industry events as needed.