Zero Networks

Customer Engineer, Solution Architect

Zero Networks

full-time

Posted on:

Location: 🇮🇹 Italy

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Job Level

Mid-LevelSenior

About the role

  • Provide technical expertise, support, and guidance to customers to ensure satisfaction
  • Troubleshoot complex technical issues and implement effective solutions
  • Drive revenue growth by providing technical expertise and support throughout the sales process
  • Collaborate with sales team to identify and qualify potential customers and participate in sales cycle
  • Conduct product demonstrations and deliver presentations showcasing product features and value propositions
  • Understand customer requirements and develop tailored solutions
  • Prepare and deliver technical proposals, solution designs, and product specifications
  • Conduct proof-of-concept (POC) activities to demonstrate solution feasibility
  • Collaborate with product development and engineering teams to provide feedback and stay updated on releases
  • Stay current with industry trends and attend industry events, conferences, and trade shows

Requirements

  • Bachelor's degree in a relevant technical field (e.g., Computer Science, Engineering) or equivalent practical experience
  • 5+ years of relevant work experience (Network/Security/Pre Sales Engineering) - must
  • Proven experience as Customer Engineer or in a pre-sales / technical sales role, in the information security industry
  • Strong technical background
  • Excellent communication and presentation skills
  • Demonstrated ability to build rapport and establish relationships with customers
  • Strong problem-solving and analytical skills
  • Ability to work independently and manage multiple priorities in a fast-paced, dynamic environment
  • Willingness to travel to customer sites and industry events as needed
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