Customer Engineer – Solution Architect
Zero Networks
Customer Engineer, Solution Architect
Zero Networks
full-time
Posted on:
Origin: • 🇮🇹 Italy
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Provide technical expertise, support, and guidance to customers
- Ensure customer satisfaction by delivering excellent service and troubleshooting complex technical issues
- Implement effective solutions and drive revenue growth through technical support in the sales process
- Collaborate closely with the sales team and engage with prospective customers to understand needs and present solutions
- Conduct product demonstrations, deliver presentations, and run proof-of-concept (POC) activities
- Prepare technical proposals, solution designs, and product specifications
- Collaborate with product development and engineering to provide feedback and stay updated on product releases
- Attend industry events, conferences, and trade shows to represent the company
Requirements
- Bachelor's degree in a relevant technical field (e.g., Computer Science, Engineering) or equivalent practical experience
- 5+ years of relevant work experience (Network/Security/Pre Sales Engineering) - must
- Proven experience as Customer Engineer or in a pre-sales / technical sales role in the information security industry
- Strong technical background and technical acumen
- Excellent communication and presentation skills
- Demonstrated ability to build rapport and establish relationships with customers
- Strong problem-solving and analytical skills
- Ability to work independently and manage multiple priorities
- Willingness to travel to customer sites and industry events as needed