Zentro Internet

Account Manager

• Act as the first point of contact for all commercial cancellation requests.
• Conduct proactive outreach to retain customers through pricing reviews, contract adjustments, win-back strategies, or upgraded service options.
• Oversee the full cancellation workflow from initial notice through billing closure.
• Manage all service modifications, relocations, and bandwidth changes.
• Process incoming event orders, input into Sonar, coordinate provisioning, and ensure billing and event prepayment.
• Partner with Finance and Billing to follow up on escalated overdue balances for business customers.
• Serve as the primary escalation point for commercial customer issues requiring coordination between Sales, Operations, Engineering, and Billing.
• Provide comprehensive support to commercial customers, including billing inquiries, service change requests, contract renewals, and product upgrades.

Commercial Business Account Manager

Sales

• Own acquisition and expansion of Mid-Market commercial customers, with strong emphasis on on-net buildings and existing network footprint.
• Develop and execute territory and account strategies targeting multi-tenant commercial properties, enterprise suites, and strategic business districts.
• Lead full sales lifecycle from discovery and solution design through proposal, contract negotiation, and close.
• Serve as primary commercial owner for a portfolio of high-value business accounts.
• Drive renewals, contract extensions, and expansion revenue within existing customers.
• Act as executive point of contact for strategic customers and escalations.

Commercial Regional Sales Director

Customer Support

• Handle inbound and outbound customer calls in a professional and courteous manner
• Identify customer needs and recommend appropriate products or services
• Guide customers step-by-step through the process of signing up for products and services using the company website and portal
• Provide basic troubleshooting assistance to customers experiencing issues during the sign-up or onboarding process
• Meet or exceed sales, retention, and performance goals
• Accurately document customer interactions in company systems
• Resolve customer concerns with patience and a solution-oriented approach
• Maintain a high level of product and system knowledge through ongoing training
• Adherent to company policies, procedures, and ethical standards
• Collaborate effectively with team members and support group decisions

Commercial Business Account Manager

Commercial Regional Sales Director

Customer Support, Inside Sales Representative