Zentro Internet

Account Manager

• Act as the first point of contact for all commercial cancellation requests.
• Conduct proactive outreach to retain customers through pricing reviews, contract adjustments, win-back strategies, or upgraded service options.
• Oversee the full cancellation workflow from initial notice through billing closure.
• Manage all service modifications, relocations, and bandwidth changes.
• Process incoming event orders, input into Sonar, coordinate provisioning, and ensure billing and event prepayment.
• Partner with Finance and Billing to follow up on escalated overdue balances for business customers.
• Serve as the primary escalation point for commercial customer issues requiring coordination between Sales, Operations, Engineering, and Billing.
• Provide comprehensive support to commercial customers, including billing inquiries, service change requests, contract renewals, and product upgrades.

Commercial Business Account Manager