Zentro Internet

Customer Support

• Handle inbound and outbound customer calls in a professional and courteous manner
• Identify customer needs and recommend appropriate products or services
• Guide customers step-by-step through the process of signing up for products and services using the company website and portal
• Provide basic troubleshooting assistance to customers experiencing issues during the sign-up or onboarding process
• Meet or exceed sales, retention, and performance goals
• Accurately document customer interactions in company systems
• Resolve customer concerns with patience and a solution-oriented approach
• Maintain a high level of product and system knowledge through ongoing training
• Adherent to company policies, procedures, and ethical standards
• Collaborate effectively with team members and support group decisions

Customer Support, Inside Sales Representative

Sales

• As a Regional Sales Director, you will be responsible for acquiring new clients, which consist of residential developers, owners, property managers, condominium board members, and others who control building-ownership/management decisions (aka the Building Decision Makers)
• Navigate outside, consultative business-to-business sales
• Generate sales through all mediums including, but not limited to cold calling, direct mail, email campaigns, proposals, meetings, presentations and any other creative angle that comes to your mind
• Develop relationships with the Building Decision Makers
• Guide the Building Decision Maker through the business-to-business sales cycle.

Regional Sales Director

• Navigate outside, consultative business-to-business sales
• Generate sales through all mediums including, but not limited to cold calling, direct mail, email campaigns, proposals, meetings, presentations and any other creative angle that comes to your mind
• Develop relationships with the Building Decision Makers
• Guide the Building Decision Maker through the business-to-business sales cycle