NOC Supervisor

Zentro Internet

NOC Supervisor leading the operational effectiveness of Zentro's 24x7 Network Operations Center. Supervise NOC teams and ensure timely monitoring and resolution of network events.

Posted 6/27/2026full-time🇺🇸 United StatesMid-LevelSenior💰 $80,000 - $90,000 per yearWebsite

Tech Stack

Tools & technologies

SwitchingTCP/IP

About the role

Key responsibilities & impact

The Network Operations Center (NOC) Supervisor is responsible for the day-to-day leadership, performance, and operational effectiveness of Zentro's 24x7 Network Operations Center.
Directly supervise NOC Team Leads and NOC Technicians.
Provide coaching, mentoring, and performance management for NOC personnel.
Ensure timely monitoring, troubleshooting, escalation, communication, and resolution of network events affecting customers and critical infrastructure.
Serve as the primary operational escalation point for critical incidents.
Partner with Engineering, Field Services, Customer Support, Project Engineering, Sales Engineering, and other departments to improve operational effectiveness and customer experience.

Requirements

What you’ll need

5+ years of experience in a Network Operations Center, ISP, telecommunications, or managed services environment.
2+ years of leadership or supervisory experience managing technical teams.
Strong understanding of network operations, incident management, and service restoration processes.
Experience managing personnel in a 24x7 operational environment.
Working knowledge of: TCP/IP Networking, Routing & Switching, BGP, MPLS, Fiber Networks, Fixed Wireless Networks, DOCSIS Networks, Optical Transport Technologies.
Experience with network monitoring and management platforms.
Strong organizational, communication, and leadership skills.
Ability to effectively manage multiple priorities in a fast-paced operational environment.

Benefits

Comp & perks

Competitive base salary ($80K–$90K)
Comprehensive benefits package, including health, dental, and retirement plans.
Opportunity to work with a dynamic team in a growing industry.
Ongoing training and professional development opportunities.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

TCP/IP NetworkingRoutingSwitchingBGPMPLSFiber NetworksFixed Wireless NetworksDOCSIS NetworksOptical Transport TechnologiesIncident Management

Soft Skills

leadershipcoachingmentoringperformance managementorganizational skillscommunication skillsability to manage multiple prioritiesoperational effectiveness