Zendesk

Product Manager

Zendesk

full-time

Posted on:

Origin:  • 🇮🇳 India

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Job Level

SeniorLead

Tech Stack

AWSERP

About the role

  • Define IT Product vision and strategy aligned with company goals for Record to Report and Source to Pay
  • Conduct discovery and stay current on solution and market trends to identify ideal Finance solutions
  • Define end-to-end user experience across people, processes, and technology in Finance
  • Shape control, impact, and outcome metrics (OKRs) with Finance stakeholders
  • Serve as primary contact for executive Finance stakeholders and gather feedback
  • Collaborate with BSAs, Scrum Masters, Engineers, Tech Leads, Architects, and PMO to deliver solutions
  • Own and manage product backlog and prioritize based on company and CIO OKRs
  • Track product progress, provide stakeholder updates via demos and reports, and refine backlog
  • Oversee production changes impacting Finance and provide input/sign-off on technical solutions
  • Lead and participate in agile ceremonies and champion the One Intake process
  • Prepare and own release plans and finalize release notes for Finance products
  • Build and maintain relationships with IT and Finance stakeholders and assess technical debt and KTLO projects

Requirements

  • Bachelor’s degree in Computer Science, Engineering, Information Technology, Finance, or a related field; or a Bachelor’s degree in the hard sciences, together with relevant software industry experience
  • 12+ years of product management experience in SaaS or technology environments with a proven track record of successful product delivery, preferably with experience in financial systems
  • Strong understanding of platform engineering, integration technologies, and API management
  • Proven experience in Agile frameworks, facilitating Scrum practices, and managing cross-functional teams
  • Excellent analytical abilities to leverage data for decision-making and performance monitoring
  • Strong communication skills to engage and influence diverse stakeholders
  • Strong career focus on process improvement and facilitating optimal outcomes with platform products and systems
  • Prior experience with enterprise SaaS systems and products in Finance domains, including Record to Report and Source to Pay
  • Experience with SaaS technologies such as Netsuite, Adaptive, Coupa, Brex, Blackline, Celigo, Cforia
  • Familiarity with data integration tools and platforms (e.g., Workato, AWS, Fivetran)
  • Facility with designing and deploying operational metrics using standard BI tools
  • Experience in user testing and gathering feedback
  • Ability to mentor team members and foster collaborative culture
  • Passion for technology and staying current with industry trends
  • Must be physically located and plan to work from Karnataka or Maharashtra; must attend local office part of the week
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