Commercial Account Executive
Zendesk
Senior Commercial Account Executive
Zendesk
full-time
Posted on:
Origin: • 🇵🇭 Philippines
Visit company websiteJob Level
Senior
About the role
- Drive top-line revenue growth by acquiring new commercial customers and developing strategies for account expansion
- Manage and nurture customer relationships ensuring maximum satisfaction, retention, and long-term strategic partnerships
- Proactively identify and pursue opportunities to cross sell additional products and services to optimize account revenue
- Leverage data insights, customer intents, and adoption history to prospect new clients and enhance retention strategies
- Understand and convey the benefits of Zendesk products ensuring alignment with customers’ business objectives
- Lead complex and competitive sales cycles utilizing strong communication skills and value selling to articulate business cases
- Consistently develop a robust pipeline of qualified opportunities and maintain an accurate forecast to exceed revenue goals
- Establish and maintain executive sponsorship, building relationships with decision-makers and champions
- Collaborate with internal teams to enhance sales strategies and streamline sales execution
- Exceed revenue goals on a quarterly and annual basis leveraging weekly and monthly KPIs
Requirements
- BA/BS degree or equivalent experience required
- At least 4 years of B2B sales or solution engineering experience, preferably in the SaaS industry
- Proven record of exceeding sales targets
- Expertise in navigating complex sales cycles and renewals, including multi-month, value-centric processes with proof of concept stages
- Experience in managing and expanding customer relationships at various levels
- Exceptional presentation, negotiation, and deal closing skills
- Experience selling to VP and C-level executives both in person and using remote technology
- Entrepreneurial spirit, strong collaboration skills, and a drive for continuous professional growth
- Strong knowledge of industry trends and ability to build relationships with key decision makers
- Experience creating and leveraging territory and account plans
- Familiarity with key Sales tools such as Salesforce, Outreach, and Clari
- Ability to travel as necessary
