Zendesk

Revenue and Business Operations Intern

Zendesk

internship

Posted on:

Origin:  • 🇺🇸 United States • Wisconsin

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Salary

💰 $26 - $38 per hour

Job Level

Entry Level

About the role

  • Support the implementation of departmental process improvement and automation initiatives within the RevOps team, including AI-driven optimizations.
  • Work on project-based initiatives to assist in integrating legacy customers into core systems from merger and acquisition activities.
  • Support and execute User Acceptance Testing within commerce-to-cash systems.
  • Document system workflows and process improvements relating to quoting, billing, and provisioning processes/systems.
  • Perform ad hoc analysis, respond to insight requests, and conduct data extractions to resolve critical business issues.
  • Develop and maintain various help center articles and enablement materials.
  • Assist in key data migrations for new system implementations and departmental initiatives.
  • Assist in setting up key billing accounts to streamline future selling models.
  • Learn key systems (Stripe, Zuora, Salesforce, CPQ, Zendesk Support) and gain cross-functional knowledge.

Requirements

  • Actively enrolled in a degree program in Economics, Business, Finance, Accounting, or a related field.
  • Strong knowledge of G-Suite and Zoom applications.
  • Familiarity or prior experience with Salesforce, Zuora, or another CRM tool is preferred but not mandatory.
  • Must be authorized to work in the United States.
  • Prefer a qualified individual who resides in Madison, WI, or the immediate vicinity.
  • Ability to commit to 40 hours per week during the summer, with 2-3 days spent working on-site at the Madison Zendesk office.
  • Phenomenal communication and collaboration skills, both written and verbal.
  • A natural curiosity and high levels of energy and motivation.
  • Ability to demonstrate initiative and identify process improvement opportunities.
  • Strong analytical and problem-solving skills.
  • Superior organizational skills with excellent attention to detail.
  • A strong interest in business operations and process optimization.
  • A professional work ethic with a technical aptitude and desire to take ownership of projects.
  • Ability to learn quickly in a remote environment and be a self-starter.
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