Zen Educate

Account Executive

• Contribute to the success of the team, including increasing the number of new candidates on the platform
• Help ensure the smooth running of daily operations in the business including maintaining liquidity of candidates available for cover as well as ensuring fulfillment of any short term bookings
• Carry out the necessary onboarding processes and assessment for teachers and teaching assistants
• Interact with candidates in a friendly and helpful manner and maintain positive relationships to keep them on board with us and create a great candidate experience
• Increase the number of talented candidates on our platform and help place them in roles by matching their skills to the schools’ requirements
• Organised with vetting processes and ensure all right to work checks are completed
• Work collaboratively across the business with the sales and technology teams to help improve efficiency

Sales Executive

Customer Success Manager

• Managing and growing US school partnerships:
• Building deep, meaningful relationships with your school partners
• Work with your school partners to generate increasing demand for Zen educators (teachers and paraprofessionals) to be placed in their classrooms
• Upselling Zen products and services to expand our impact within your school partner portfolio
• Acting as a responsive, central point of contact for all school partnership stakeholders
• Reporting on key trends and feedback to our Product team to help improve our platform
• Managing and supporting US educators:
• Communicating daily with newly onboarded educators to place them in daily subbing or long-term roles
• Maintaining constant contact with active educators to provide feedback, ensure satisfaction, and solve problems
• Coaching educators and improving their performance in schools

Customer Success Specialist

Account Manager

• Managing and growing a portfolio of US school partnerships:
• -Generating an increasing number of paraprofessional and teacher roles that Zen will staff over time for each district and charter school.
• -Upselling Zen products and services.
• -Reporting on key trends and feedback from schools and working with our incredible Product team to implement that feedback
• -Being a responsive, central point of contact for all school partnership stakeholders.
• Managing an engaged portfolio of US educators, and getting them work in partner US school districts:
• -Communicating daily with all newly onboarded educators to get them immediately into either a long-term or daily subbing role
• -Communicating with educators who are in an active role to ensure they are getting feedback from our school partners, are happy in the role, and problem solving when not to either keep them in the role or find them a new role
• -Coaching educators when relevant, and getting them to complete company-provided training so they can improve their performance in the schools Zen serves
• -This is a fast moving, high volume role that requires an equal mix of strategy, relationship building, and acting with urgency to fulfill both school and educator needs

• Build and manage relationships with schools and districts
• Help schools find the right educators quickly and efficiently
• Identify opportunities to grow partnerships and introduce new services
• Act as a reliable, responsive point of contact for school stakeholders
• Help newly onboarded educators find their first roles quickly
• Check in regularly with educators to ensure they’re happy and supported
• Troubleshoot challenges and find solutions when issues arise
• Coach educators and guide them through training to improve performance
• Balance relationship-building with fast-paced problem solving
• Work across both schools and educators to make great matches happen
• Take ownership of your portfolio and grow it over time

• Build and manage relationships with schools and districts
• Help schools find the right educators quickly and efficiently
• Identify opportunities to grow partnerships and introduce new services
• Act as a reliable, responsive point of contact for school stakeholders
• Share feedback and insights with internal teams to improve our product
• Help newly onboarded educators find their first roles quickly
• Check in regularly with educators to ensure they’re happy and supported
• Troubleshoot challenges and find solutions when issues arise
• Coach educators and guide them through training to improve performance
• Balance relationship-building with fast-paced problem solving
• Work across both schools and educators to make great matches happen
• Take ownership of your portfolio and grow it over time

Recruitment

• Calling teachers signing up for Zen Educate to quickly qualify, assess preferences, and schedule them in for interviews if they meet our criteria
• Conducting initial phone interviews with applicants to assess their suitability for our open roles
• Gaining a deep understanding of candidates' preferences while identifying the most suitable position
• Building value and excitement around Zen Educate’s mission and how we support in finding them the perfect role
• Helping guide candidates through our screening and document collection process, and diligently following up with candidates that need support throughout
• Building urgency and excitement when speaking with applicants to get them started with Zen Educate as soon as possible
• Working in a fast paced and ever changing startup environment that requires flexibility and adapting to change

Talent Acquisition Specialist

• Qualify and interview applicants: Call educators as they sign up for Zen Educate, assess their experience and preferences, and schedule them for interviews when they meet our criteria.
• Conduct initial phone interviews to understand their background and match them to suitable roles before handing them off to recruiters.
• Build value and excitement: Share Zen Educate’s mission and explain how we can help them find the perfect position.
• Collaborate with the team: Work with recruiters to transition candidates smoothly through screening, document collection, and onboarding.
• Make an impact: Help place amazing educators into classrooms, filling critical staffing needs in schools across the US.
• Test and innovate: Experiment with new tools and systems - including AI technologies - to improve the way we recruit.
• Think like an owner: Contribute ideas, take initiative, and learn what it’s like to grow a mission-driven tech startup from the ground up.

Junior Educator Recruitment Associate – Internship

Compliance

• Review candidate documentation to ensure it meets Zen Educate compliance requirements.
• Complete compliance checks and final sign off before candidates work in schools.
• Track compliance expiry dates and proactively ensure candidates renew documentation before it expires.
• Collaborate with Candidate Onboarding and School teams to prioritise candidates needed for upcoming bookings.
• Process documentation efficiently so candidates can start work as quickly as possible.

Compliance Operations Executive

Administrative Assistant

• Take ownership of operational performance targets for the Cape Town team, ensuring consistent delivery against key output metrics.
• Monitor daily, weekly, and monthly performance to ensure the team meets or exceeds targets.
• Identify operational inefficiencies and implement improvements to drive productivity and effectiveness.
• Act as the primary owner of culture and HR matters in the Cape Town office, including recruitment, onboarding, employee development, and disciplinary action.
• Reinforce behavioural expectations and professional standards aligned with Zen’s values.
• Lead performance management processes, including formal disciplinary conversations where required.
• Foster a positive, motivated, and mission-aligned office environment.
• Partner with the UK People team to ensure HR policies are implemented consistently.
• Oversee the day-to-day running of the Cape Town office, ensuring the environment supports productivity, professionalism, and collaboration.
• Manage office logistics, policies, and general administration.
• Ensure strong communication and alignment between the Cape Town office and UK leadership.

Operations & Office Manager

Full-stack Engineer

• Collaborating with dynamic teams to deliver product excellence
• Taking ownership of engineering projects end-to-end
• Improving platform efficiency and user satisfaction
• Participating in building a marketplace for educators

Product Engineer

Product Manager

• Frame real problems and find the shortest path to proving or disproving them
• Combine qualitative insight with quantitative data to guide priorities
• Work closely with design, engineering and ops to ship, learn and repeat
• Define success metrics that link to business outcomes
• Keep improving how we do product at Zen through better tools, habits and feedback loops
• You’ll be in the thick of it: shaping, testing, talking to users, untangling blockers and helping the team focus on what moves the needle.

Principal Product Manager

Product Designer

• Work across the full product lifecycle — from discovery through to delivery
• Mentor other designers and contribute to evolving our design culture
• Shape how the company scales its design practices
• Collaborate with cross-functional teams to solve real-world problems in education

Sales Executive

Customer Success Specialist

Customer Success Specialist

Account Manager

Account Manager

Customer Success Specialist

Customer Success Specialist

Talent Acquisition Specialist

Junior Educator Recruitment Associate – Internship

Compliance Operations Executive

Operations & Office Manager

Talent Acquisition Specialist

Product Engineer

Principal Product Manager

Senior Product Designer