Zen Educate

Operations & Office Manager

Zen Educate

full-time

Posted on:

Location Type: Hybrid

Location: Cape Town • South Africa

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Salary

💰 ZAR 600,000 - ZAR 850,000 per year

About the role

  • Take ownership of operational performance targets for the Cape Town team, ensuring consistent delivery against key output metrics.
  • Monitor daily, weekly, and monthly performance to ensure the team meets or exceeds targets.
  • Identify operational inefficiencies and implement improvements to drive productivity and effectiveness.
  • Act as the primary owner of culture and HR matters in the Cape Town office, including recruitment, onboarding, employee development, and disciplinary action.
  • Reinforce behavioural expectations and professional standards aligned with Zen’s values.
  • Lead performance management processes, including formal disciplinary conversations where required.
  • Foster a positive, motivated, and mission-aligned office environment.
  • Partner with the UK People team to ensure HR policies are implemented consistently.
  • Oversee the day-to-day running of the Cape Town office, ensuring the environment supports productivity, professionalism, and collaboration.
  • Manage office logistics, policies, and general administration.
  • Ensure strong communication and alignment between the Cape Town office and UK leadership.

Requirements

  • 3+ years experience in operations management and people leadership, with a proven track record of managing teams, driving performance, and delivering results.
  • Experience in office management is preferred, including overseeing day-to-day operations, office logistics, and administrative processes.
  • Proven experience managing team performance against targets.
  • Experience handling HR matters and disciplinary processes professionally and constructively.
  • Strong organisational and problem-solving skills.
  • Data-driven, structured, and outcome-focused.
  • Strong alignment with Zen’s mission to improve the education system.
Benefits
  • Competitive salary
  • 25 days of holiday in line with UK education term dates, plus UK bank holidays.
  • Fun-loving, tight-knit team solving a problem that makes a difference
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
operations managementpeople leadershipperformance managementoffice managementadministrative processesdata-driven decision makingproblem-solving
Soft Skills
organizational skillscommunicationteam motivationcultural alignmentprofessional standards enforcement