Customer Success Specialist
Zen Educate
full-time
Posted on:
Location Type: Hybrid
Location: Los Angeles • United States
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Salary
💰 CA$70,000 - CA$76,000 per year
About the role
- Build and manage relationships with schools and districts
- Help schools find the right educators quickly and efficiently
- Identify opportunities to grow partnerships and introduce new services
- Act as a reliable, responsive point of contact for school stakeholders
- Share feedback and insights with internal teams to improve our product
- Help newly onboarded educators find their first roles quickly
- Check in regularly with educators to ensure they’re happy and supported
- Troubleshoot challenges and find solutions when issues arise
- Coach educators and guide them through training to improve performance
- Balance relationship-building with fast-paced problem solving
- Work across both schools and educators to make great matches happen
- Take ownership of your portfolio and grow it over time
Requirements
- Strong communication and interpersonal skills
- Organized and able to manage multiple priorities
- Interest in education or social impact is a big plus
- Any experience in sales, customer service, education, or recruitment is helpful — but not required
- New Grads are encouraged to apply!
Benefits
- Competitive salary + commission (OTE)
- 18 days PTO (15 flexible + 3 for Christmas closure)
- Health insurance
- Quarterly social events
- A supportive, tight-knit team
- Meaningful work you can be proud of
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
communication skillsinterpersonal skillsorganizational skillsproblem solvingrelationship buildingcoachingtrainingcustomer servicesalesrecruitment