Zello

AI Engineer

• Use AI tools and agents to accelerate test creation, execution, and triage across Zello's clients and services
• Do targeted manual testing where it matters, and turn repetitive manual checks into durable automation
• Build small tools and AI harnesses that make the whole engineering org faster
• Rotate into engineering squads (iOS, Android, Web, backend) to contribute code with agent assistance
• Find quality gaps before they ship, and propose the fix rather than just filing the bug
• Communicate clearly and concisely with a distributed team, surfacing blockers early

Software Engineer I – AI Generalist

Product Marketing

• Collaborate with team around vertical positioning (Retail, Hard Hats, Aviation)
• Define ICPs, personas, value propositions, and competitive differentiation by vertical
• Translate customer pain points into crisp, credible enterprise messaging
• Develop the core enterprise narrative for each segment - putting customer business outcomes first - and enable sales to lead with a compelling "what’s in it for me," "why Zello," and "why now" story for executive audiences
• Build “vertical deal kits” that improve win rate
• Create and continuously improve: vertical sales decks, 1-pagers, discovery guides, objection handling, competitive talk tracks
• Build ROI inputs and business case templates that help champions sell internally
• Partner with Sales leadership to ensure assets are used, not just produced
• Design centralized reporting to monitor win rate and health of campaigns
• Develop enterprise-ready proof: case studies, quantified outcomes, security/compliance FAQs, reference stories
• Work with Customer Marketing to operationalize references and proof in late-stage deals
• Run lightweight competitive and market intel: competitor positioning, pricing packaging insights, feature claims, and “why we win/lose” analysis
• Establish win/loss feedback loops and incorporate learnings into messaging and enablement
• Execute go-to-market strategy for new and existing product features, from beta through general availability
• Define feature positioning, target audiences, and messaging frameworks that clearly articulate customer value and business impact
• Translate product capabilities into outcomes-focused narratives that resonate with enterprise buyers and operators
• Partner closely with Product, Sales, Enablement, and Marketing to plan and execute launches (internal and external)

Product Marketing Manager

Data Analyst

• Work with PMs, designers, and engineers to define product metrics
• Design and run A/B tests
• Build funnel, retention, and cohort analysis on mobile and web data
• Build and run AI-agent workflows

Product Data Analyst

Sales Development Rep

• Monitor, route, and respond to inbound inquiries and trial signups across channels
• Improve the agentic AI workflows for inbound handling
• Directly convert high-intent prospects via email and phone
• Track metrics for conversion and response, flagging issues
• Collaborate with the Account Executives and Customer Success team
• Build product expertise by working with Zello and customers

Sales Development Representative

Customer Success Manager

• Own the NRR number end-to-end across renewals, expansion, and at-risk save motions
• Lead and develop a team of 5–6+ CSMs and Account Managers
• Design and implement AI-driven workflows that reshape how CS operates
• Partner closely with Sales on expansion deals, Product on feedback loops, and Marketing on customer storytelling
• Build the customer health and forecasting systems
• Run executive QBRs with our largest accounts and lead at-risk save plays personally
• Establish the operating cadences that scale with the team

Software Engineer I – AI Generalist

Product Marketing Manager

Product Data Analyst

Sales Development Representative

Director of Customer Success