Zello

DevOps Engineer

• Build and maintain monitoring, tracing, and profiling systems that empower teams to measure and improve performance.
• Partner with cross-organization teams to define SLIs, SLOs, and SLAs that reflect real user experience.
• Lead efforts to optimize observability, from instrumentation standards to dashboard design.
• Participate in and help coordinate our on-call rotation, incident response, and post-incident reviews.
• Continuously evaluate and recommend tools or process improvements to strengthen reliability and reduce alert fatigue.
• Collaborate on platform improvements that enhance system resilience and developer velocity.

Senior Site Reliability Engineer

Cloud Engineer

• Lead the design and implementation of a secure, scalable cloud platform as we migrate from IBM Cloud to Google Cloud.
• Build and maintain GitOps-driven CI/CD pipelines for monorepos and microservices.
• Partner with application teams to architect and deploy cloud-native solutions that improve scalability, reliability, and cost efficiency.
• Implement infrastructure as code using Terraform and related tooling.
• Participate in on-call rotations, contributing to incident response and postmortems.
• Continuously improve platform standards, automation, and developer experience.

Senior Cloud Engineer

Engineering Manager

• Act as a PHP/Jquery developer for our web application 50% of the time.
• Act as an engineering manager for our Web/Services team (team ownership could change as org evolves)

Sales Engineer

• Partner with Account Executives (AEs) to win new business by running discovery sessions, delivering tailored demos, proofs of concept (POCs), and solution architectures, and acting as the product expert who can map features to customer needs.
• Translate capabilities into business value by designing integrations, workflows, and configurations that align with customer systems and articulating ROI, security compliance, and scalability benefits to IT stakeholders.
• Collaborate with product and engineering when customization or roadmap discussions are required.
• Collect and prioritize customer feedback to inform the product roadmap and advise marketing on competitive positioning and messaging based on field learnings.
• Train new sales hires and enable channel/partner sales teams.
• Present and demonstrate Zello’s capabilities to enterprise customers and support converting prospects into customers.
• Travel as required to support sales opportunities (could be up to ~50%).

Platform Engineer

• Design, build, and maintain platform services that support Zello’s development teams
• Develop automation, tooling, and processes to improve the developer experience
• Partner with other engineers and security to define and evolve infrastructure standards and patterns.
• Participate in on-call rotations to ensure uptime and responsiveness for critical services
• Identify issues before they become problems and take ownership from concept to delivery.
• Mentor other engineers by sharing expertise, reviewing code, and driving adoption of best practices.

Senior Site Reliability Engineer

Senior Cloud Engineer

Engineering Manager

Sales Engineer

Senior Software Engineer - Platform Engineering