Zello

Account Executive

• Drive new business through targeting enterprise accounts
• Own the strategy around negotiating and closing prospects in complex sales cycles
• Build and maintain strong relationships with key stakeholders
• Collaborate with customer and solutions teams to discover clients’ needs and run proof-of-concept trials
• Meet or exceed quarterly and annual sales targets

Enterprise Account Executive

Research Analyst

• Research the headset landscape (wired & Bluetooth)
• Identify and catalog wired and Bluetooth headsets that are widely adopted in Retail and Hospitality environments today
• Survey customer reviews, industry forums, trade publications, and retail/hospitality communities to understand which devices people love and why
• Document key specs, pricing, availability, connectivity type, and user sentiment for each headset identified
• Conduct in-person field research across Austin
• Visit top Austin-area Retail and Hospitality locations to observe headset usage in real work environments
• Speak with frontline staff and managers to understand what they use, what works, and what doesn’t
• Document field observations and surface insights that desk research alone can’t capture
• Build and maintain a structured headset database
• Create and manage a clear, well-organized list of headset candidates with evaluation criteria
• Track attributes such as build quality, compatibility, durability, comfort, and frequency of positive mentions
• Prioritize headsets based on popularity, quality signals, and relevance to Zello’s target environments
• Coordinate and manage internal testing
• Source and purchase top-ranked wired and Bluetooth headsets for hands-on testing
• Conduct your own basic testing of each device, evaluating call clarity, comfort, build quality, and ease of use
• Organize and distribute testing materials
• Collect and consolidate internal feedback into a clear, structured summary for decision-making
• Support vendor shortlisting
• Analyze test results and research findings to help narrow the field to vendors meeting Zello’s quality bar
• Prepare clear summaries and recommendations to inform vendor outreach conversations

Enterprise Account Executive

Product Research Specialist