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About the role
Key responsibilities & impact- Own the NRR number end-to-end across renewals, expansion, and at-risk save motions
- Lead and develop a team of 5–6+ CSMs and Account Managers
- Design and implement AI-driven workflows that reshape how CS operates
- Partner closely with Sales on expansion deals, Product on feedback loops, and Marketing on customer storytelling
- Build the customer health and forecasting systems
- Run executive QBRs with our largest accounts and lead at-risk save plays personally
- Establish the operating cadences that scale with the team
Requirements
What you’ll need- You've personally owned a multi-million-dollar renewal and expansion number
- You've reshaped a Customer Success function with AI or automation
- You lead from the front: you're still active on the biggest accounts while raising the bar across your team
- You're credible with VP+ enterprise stakeholders and can save a renewal personally when it matters
- You operate fluidly across Sales, Product, and Marketing
- You see customer outcomes as personal accountability
Benefits
Comp & perks- competitive pay
- equity with significant upside
- intentionally design our benefits to encourage healthy and well-balanced employees
- flexible schedules and time off
- sabbatical after every five years of service
- ping-pong table and free snacks in the break room
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
AI-driven workflowscustomer health systemsforecasting systemsrenewal managementexpansion managementcustomer success automationaccount management
Soft Skills
leadershipteam developmentstakeholder managementcustomer advocacycross-functional collaborationpersonal accountability