Customer Support Specialist
Murphy-Hoffman Company (MHC Kenworth)
MS SQL ServerOracleSQL
Customer Care Representative
ZEISS Group
full-time
Posted on:
Location Type: Hybrid
Location: Minneapolis • Minnesota, Missouri • 🇺🇸 United States
Visit company websiteSalary
💰 $45,000 - $56,000 per year
Job Level
JuniorMid-Level
About the role
- Review and process customer purchase orders for Software Maintenance Agreements (SMA), ZEISS Care, internal software licenses and Metrology Services.
- Verifying price, part number, scheduled ship date, special instructions, and internal coding, according to customer PO and Customer Care work instructions.
- Process account set-up requests for new customers.
- Enter SMA contract to align with quote.
- Communicate with internal departments such as Purchasing, Warehouse/Shipping, Sales, Inside Sales, ZEISS Distributors, and customers.
- Acknowledge customer sales orders.
- ZEISS Digital Customer Companion (DCC) management and Webshop administration.
- Assist customers that are unable to sign into their account.
- Hourly review and clear blocked Webshop orders.
- Manage Webshop email box and respond to inquiries.
- Manage and Develop processes for SF&G Bench repairs and COMET panel calibrations.
- Proficiency in processing bench repair and comet panel calibration orders.
- Regularly review processes to seek efficiency gains and streamline.
- Responsible for direct purchase spare parts quotes as requested by customers.
- Confirm customer owns the metrology device and is eligible to receive a quote.
- Ensure the correct part number is quoted.
- Ensure the correct freight terms are quoted.
- Works cross functionally with all ZEISS departments to facilitate flawless order processing and management.
- Efficient and timely response to customer inquiries and requests.
- Review and process customer purchase orders according to established process.
- Assure that the quote and purchase orders freight and payment terms match.
- Coordinate and monitor all after sale activities.
Requirements
- Associate degree plus 2 years of relevant experience OR 4+ years of experience in customer service/customer care, sales support, or related area in a corporate setting.
- 1 or more years’ experience with accounting/finance related tasks preferred.
- Proficient in the use of a PC and Keyboard as well as Microsoft Office (Outlook, Word and Excel required, Visio and PowerPoint are helpful)
- Demonstrated ability to read, write, speak, and understand English.
- Ability to add, subtract, multiply, divide, and calculate percentages.
- Above average ability in the following skills: Written and verbal communication, Service orientation, Attention to detail, Time management, Teamwork, Problem solving, Handling stress.
Benefits
- Medical
- Vision
- Dental
- 401k Matching
- Employee Assistance Programs
- Vacation and sick pay
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer servicesales supportaccounting taskspurchase order processingbench repair processingcomet panel calibrationdata entryorder managementprice verificationcontract alignment
Soft skills
written communicationverbal communicationservice orientationattention to detailtime managementteamworkproblem solvingstress management
Certifications
Associate degree
