Customer Support

• Own customer inquiries from multiple channels, including inbound emails and calls, and deliver outstanding support.
• Troubleshoot a wide range of issues using your knowledge of network configurations and Windows systems.
• Use analytical skills to define requirements for solution enhancements and communicate them to the Product team.
• Develop deep expertise in MHC products (Document Express, Document Self-Service, and Image Express) to help customers optimize their use.
• Maintain accurate, high-quality, and timely documentation in Salesforce CRM, capturing all steps, questions, and activities during customer interactions.
• Coordinate with the Product team to manage timelines, customer communication, and delivery of software fixes or enhancements.
• Prioritize and escalate customer issues appropriately to ensure timely resolution.

Customer Support Specialist

Product Support Specialist

Customer Support Representative

Revenue Cycle Support Representative

Field Customer Care Specialist

Field Customer Care Specialist