Commissioning Field Engineer
Ameresco
Field Service Engineer II, Ranger/Traveler
ZEISS Group
full-time
Posted on:
Location Type: Remote
Location: Remote • Arizona, California, Colorado, Texas • 🇺🇸 United States
Visit company websiteSalary
💰 $31 - $39 per hour
Job Level
Mid-LevelSenior
About the role
- Diagnose and repair all designated products across multiple service territories through continuous travel, including preventative maintenance, installations and upgrades per specific training, manuals and Carl Zeiss Meditec guidelines
- Schedule, create, verify and/or modify customer visits across extensive geographic regions
- Complete and submit field service reports on a daily basis from various customer locations according to written procedures as documented in the Field Service reference database
- Complete and submit comprehensive weekly expense reports covering extensive travel costs according to Carl Zeiss Meditec policies and procedures
- Maintain spare parts inventory while traveling, ensuring proper storage and transportation according to company guidelines
- Support revenue growth through the promotion and retention of service agreements across multiple markets through continuous customer visits
- Interface with customers across diverse geographic locations in a professional, pleasant and calm demeanor while adapting to various regional business cultures
- Instruct customers on operation and maintenance of equipment at various locations throughout assigned territories
- Maintain company-issued test equipment and support tools, including spare parts, while operating from mobile locations
- Installation and maintenance of equipment at trade shows, conferences, and customer events requiring travel nationwide and internationally
Requirements
- Minimum of three (3) years of related experience in Electronics, Fine Mechanics, Optics or Medical Field Service with demonstrated travel experience
- BS in Electronics, Engineering, or Computer Technology and related fields preferred
- A+ and Net+ certification preferred
- Proven ability to work effectively while traveling 100% of the time with excellent adaptation skills for various environments
- Ability to think through difficult customer issues and generate satisfactory customer satisfaction results while operating independently in remote locations
- Must be self-directed, able to work independently with limited management oversight across multiple time zones and geographic regions
- Must have excellent verbal and written communication skills for remote collaboration and diverse customer interactions
- Must have strong computer skills and proficiency with mobile technology and remote access systems
- Must be able to pass required training to service fine mechanics and optics
- Ability to effectively service equipment while traveling continuously
- Advanced project and time management skills are required for coordinating multiple territories and travel logistics
- Valid passport required for international travel
Benefits
- Medical
- Vision
- Dental
- 401k Matching
- Employee Assistance Programs
- Vacation and sick pay
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
ElectronicsFine MechanicsOpticsMedical Field ServiceInstallationMaintenancePreventative MaintenanceField Service ReportingCustomer TrainingTravel Logistics
Soft skills
Adaptation SkillsCustomer SatisfactionSelf-directedIndependent WorkVerbal CommunicationWritten CommunicationProject ManagementTime ManagementInterpersonal SkillsProblem Solving
Certifications
A+ CertificationNet+ Certification
