Field Engineer

• Manage all AGFA imaging equipment in assigned territory
• Provide timely troubleshooting and repair, preventative maintenance and execution of field service bulletins
• Assist peer Field Service Engineers (FSE) out of territory when needed and work load permits
• Provide timely and detailed feedback on technology performance, reliability, serviceability, service quality and design issues back to US DR product team
• Work directly with Project Management and Installation Team to plan, execute and validate installations within assigned territory
• Work with sales in identifying DR prospects and provide technical support during pre and post sales activity
• Develop a close working relationship with the customer to provide assistance and guidance towards developing an action plan for additional AGFA sales (Service Maintenance Agreements, Upgrades, Professional Services, or new equipment)
• Perform DR / IMAGING and x-ray room experience as required
• Provides immediate response and prompt resolution to hardware and software problems to ensure customer uptime and satisfaction
• Develops DR / x-ray room solutions for technical problems by interfacing with hospital systems IT systems administrators, end user personnel and outside vendors and support teams
• Insures maximum DR / IMAGING uptime, performance and efficiency of all Agfa systems
• Installs software, hardware and executes performance analysis as needed for DR and imaging
• Defines DR / IMAGING problems, verifies defects in system, then applies fix, circumvention, or other probable reconciliatory techniques
• Initiate and follow all issues DR / IMAGING escalation processes and to keep the customer and management informed as to the status of the escalation

Field Service Engineer

Senior Field Engineer

Field Solutions Engineer – Public Sector

Field Service Engineer III

Field Service Engineer

Field Service Technician/Engineer