Commissioning Field Engineer
Ameresco
Field Service Engineer
AGFA HealthCare
full-time
Posted on:
Location Type: Remote
Location: Remote • California • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
OracleRaySQLUnix
About the role
- Manage all AGFA imaging equipment in assigned territory
- Provide timely troubleshooting and repair, preventative maintenance and execution of field service bulletins
- Assist peer Field Service Engineers (FSE) out of territory when needed and work load permits
- Provide timely and detailed feedback on technology performance, reliability, serviceability, service quality and design issues back to US DR product team
- Work directly with Project Management and Installation Team to plan, execute and validate installations within assigned territory
- Work with sales in identifying DR prospects and provide technical support during pre and post sales activity
- Develop a close working relationship with the customer to provide assistance and guidance towards developing an action plan for additional AGFA sales (Service Maintenance Agreements, Upgrades, Professional Services, or new equipment)
- Perform DR / IMAGING and x-ray room experience as required
- Provides immediate response and prompt resolution to hardware and software problems to ensure customer uptime and satisfaction
- Develops DR / x-ray room solutions for technical problems by interfacing with hospital systems IT systems administrators, end user personnel and outside vendors and support teams
- Insures maximum DR / IMAGING uptime, performance and efficiency of all Agfa systems
- Installs software, hardware and executes performance analysis as needed for DR and imaging
- Defines DR / IMAGING problems, verifies defects in system, then applies fix, circumvention, or other probable reconciliatory techniques
- Initiate and follow all issues DR / IMAGING escalation processes and to keep the customer and management informed as to the status of the escalation
Requirements
- Bachelor’s Degree in a technology field
- 5 or more years of previous direct field work experience in a technical customer support role working with traditional x-ray rooms, digital x-ray equipment and rooms, and computed radiography (CR) systems
- Highly desired 2 to 3 years’ experience in an expert or specialist level role with x-ray technology
- Some PACS, RIS and EMR experience is desired
- Experiences with electronic and electromechanical systems are also required
- Expert knowledge of DR support and x-ray room experiences networking and operating systems (UNIX and Windows), databases (Oracle and SQL), remote connectivity, security and digital medical image processing
- Previous DR support and x-ray room experiences knowledge of Agfa software or similar industry and a demonstrated capability to learn cutting edge new technologies
- Excellent computer skills including MS Office, Lotus Notes and Internet based knowledge management systems
- Excellent oral, written and interpersonal communications skills
- Proven organizational and time management skills
- Demonstrated experience adapting to change and managing priorities
- Strong customer service skills in interacting with both internal and external customers
- Previous experience working in a global environment (networking and building relationships with individuals in remote locations and virtual teams)
Benefits
- Competitive salary and benefit package
- Career development and growth
- Friendly work environment surrounded by dedicated and professional colleagues
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
troubleshootingpreventative maintenancefield serviceDR supportx-ray technologyelectronic systemselectromechanical systemsnetworkingoperating systemsdigital medical image processing
Soft skills
interpersonal communicationorganizational skillstime managementcustomer serviceadaptabilityproblem-solvingcollaborationfeedback provisionrelationship buildingtechnical support
Certifications
Bachelor’s Degree in technology field
