Zeiders Enterprises, Inc.

Counselor

• Receive Command and non-Command referrals and make an introductory contact to referred Sailors to provide information about the SAIL program.
• Provide an initial clinical assessment and ongoing risk assessments using the Columbia Suicide Severity Risk Scale (C-SSRS).
• Provide ongoing safety planning using the Veterans Affairs Safety Plan.
• Collaborate closely with Sailor’s Command providing routine updates regarding sailor risk, safety, and progress in their recovery in accordance with the DoDI 6490.08.
• Provide clinical case management to Sailors enrolled in SAIL per published protocols and procedures.
• Ensure enrolled Sailors are connected to behavioral health providers and other supportive resources, as indicated, throughout SAIL engagement.
• Ensure Command referral information for Sailors who decline or who cannot be contacted is documented in the FFSMIS SAIL Record System.
• At the conclusion of SAIL services, alert command that SAIL services are ending and advise on procedures if the Sailor’s risk of suicide related behavior returns.
• Report suspected child abuse and domestic abuse/violence to the local civilian authorities and the Family Advocacy Representative IAW Navy and state requirements.
• For clients wanting to make a restricted domestic abuse report, provide a warm handoff to the installation Family Advocacy Representative or FAP Victim Advocate.
• For clients wanting to make a restricted sexual assault report, provide a warm handoff to the installation Sexual Assault Response Coordinator or SAPR Victim Advocate.
• Ensure Sailors receive an initial evaluation by Military Treatment Facility/Emergency Department qualified staff after suicide related behavior or ideation in accordance with local emergency response procedures and in coordination with the Sailor’s command.
• Collaborate with Sailors behavioral health treatment provider(s), and other service providers upon receipt of release of information from the Sailor.
• Participate in site/regional quarterly quality assurance procedures to ensure that all SAIL services provided are safe and of good quality.
• Document and maintain current records in the FFSMIS SAIL Record System for all SAIL contacts, assessments, and case management services provided IAW Navy requirements.
• Ability to intervene in crisis situations, using sound professional judgment, ethical practice and common sense.
• Maintain SAIL case documentation IAW all applicable policies, laws and instructions.

Counselor, Military Support

Support Engineer

• Provides support to the Spouse Education and Career Opportunities, or SECO, program leadership team.
• Assists with all aspects of administrative management, directory maintenance, and logistics.
• Coordinates between operating units to resolve day-to-day administrative issues.
• Schedules and coordinates meetings, interviews, events and other similar activities.
• Manages multifaceted general office and operations support.

Administrative Support Analyst

Program Manager

• Serve as the functional liaison between Federal Agency stakeholders and Agile delivery teams supporting a cloud-hosted enterprise digital services platform
• Translate mission needs, operational workflows, and stakeholder input into actionable user stories, acceptance criteria, and prioritized backlog items
• Collaborate with engineering, UX, data, and operations teams to ensure requirements are clearly defined and aligned with technical delivery plans
• Facilitate backlog refinement, sprint planning support, and coordination of development priorities with program leadership
• Support user experience improvements by collecting stakeholder feedback, analyzing platform usage patterns, and identifying opportunities to improve digital services
• Participate in testing and validation activities to ensure delivered capabilities meet functional requirements and stakeholder expectations
• Coordinate with program leadership to ensure development priorities align with mission objectives and operational needs
• Manage and mentor project leads and/or technical staff. Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws.

Product Owner – Senior Program Analyst

• Receive Command and non-Command referrals and make an introductory contact to referred Sailors to provide information about the SAIL program. • Provide an initial clinical assessment and ongoing risk assessments using the Columbia Suicide Severity Risk Scale (C-SSRS). • Collaborate closely with Sailor’s Command providing routine updates regarding sailor risk, safety, and progress in their recovery. • Provide clinical case management to Sailors enrolled in SAIL per published protocols and procedures. • Ensure enrolled Sailors are connected to behavioral health providers and other supportive resources. • Alert command that SAIL services are ending and advise on procedures if the Sailor’s risk of suicide related behavior returns. • Report suspected child abuse and domestic abuse/violence to the local civilian authorities and the Family Advocacy Representative. • Ensure Sailors receive an initial evaluation by Military Treatment Facility/Emergency Department qualified staff after suicide related behavior or ideation. • Participate in site/regional quarterly quality assurance procedures to ensure that all SAIL services provided are safe and of good quality.

Counselor – Military Support

Learning and Development

• Apply the ADDIE model and adult learning principles to design and develop curriculum and training products supporting the Navy’s Fleet and Family Support Program workforce.
• Design, develop, and deliver instructor-led training via Learning Management Systems using ISD principles and Adobe Connect tools.
• Adhere to strict production schedules and meeting aggressive deadlines.
• Create learner-centered instructional materials, including advanced PowerPoint graphics and visual designs.
• Collaborate with team members, project managers, and customers using web-based tools to support content development and project execution.
• Research, develop, and apply subject matter expertise related to Navy and Fleet and Family Support Programs and services.
• Work collaboratively with the Learning & Development Contracts Portfolio Manager and Project Managers to develop content and maintain project schedules for Desk Guides, curriculum projects, digital media products and online professional training and technical support.
• Consult with internal and external stakeholders to assess training needs and recommend effective learning solutions.
• Work independently with strong self-motivation, applying creativity to produce high-quality results.
• Perform additional duties as assigned.

Learning Specialist

• Provide assessment and short-term, solution-focused non-medical counseling services to eligible Navy Wounded Warrior and Gold Star individuals
• Deliver virtual counseling to clients, including individuals, couples, and groups
• Conduct intake, screening, assessment, and referral of clients
• Maintain counseling case documentation in the Clinical Counseling Record System

Clinical Counselor, Wounded Warrior/Navy Gold Star

Project Manager

• Lead nationwide TAP operations, including delivery planning, staffing, scheduling, and risk mitigation
• Supervise Regional Managers and Site Leads to ensure consistent service execution across 300+ delivery locations
• Maintain the VA-approved Staffing Plan and coordinate with HR on recruitment, onboarding, and credentialing
• Monitor staff availability, training status, and credential compliance across all regions
• Oversee real-time resolution of staffing gaps, delivery issues, and onsite escalations
• Support the Project Manager in implementing the Project Management Plan and Quality Control Plan
• Coordinate with curriculum and training leads to ensure operational alignment with content and delivery standards
• Generate internal performance summaries and escalate issues that impact compliance or quality
• Ensure facilitators adhere to VA policies, presentation protocols, and delivery timetables
• Provide regular updates and recommendations to the Program Manager and Deputy PM

Project Manager – TAP Operations Lead

• Develop and facilitate virtual training to civilian and active duty SAPR victim advocates.
• Develop both live, instructor-led training as well as on demand, self-paced trainings which adhere to Association for Talent Development’s instructional systems design standards.
• Delivering training via webinar technologies.
• Using standard instructional design practices and protocols to produce courseware, to include instructor guides and learner materials;
• Instructional systems design;
• Incorporating learner-centered graphics into training design.
• Consulting with internal and external customers to determine training needs.
• Collaborating with team members.
• Complying with standard corporate and contract requirements such as timekeeping, standard operating procedures, and ethics;
• Contributing to the ongoing professional development of all team members.

SAP Learning Specialist

Marketing

• Plan, execute, and optimize audience-tailored marketing campaigns across multiple platforms (social media, video, print)
• Develop campaign timelines and ensure timely delivery of products and messaging
• Expand and enhance communication outreach strategies to support program growth
• Coordinate with program staff, leadership, and command points of contact to align messaging with operational needs
• Develop and produce marketing content, including print copy, videos, social media graphics, flyers, newsletters, and presentations
• Write and distribute weekly messaging for commands and Learning Management System. (LMS)
• Apply content curation principles by identifying, selecting, organizing, and sharing high-quality resources, presenting them in a meaningful and user-friendly way
• Translate complex program information into clear, engaging content tailored to Sailors and families
• Develop and schedule social media content to increase awareness and participation
• Monitor engagement and respond to inquiries in coordination with program staff
• Support outreach to commands, family members, ombudsmen, and community partners
• Promote FFSP training (webinars/events) and programs across program areas (deployment readiness, transition assistance, resilience, financial readiness)
• Coordinate marketing content for live and virtual events, including registration, reminders, and follow-up communication
• Support Mobile Training Team (MTT) and command-requested training promotion
• Develop and distribute targeted email campaigns and newsletters
• Maintain and segment distribution lists for specific audiences
• Track performance metrics (open rates, engagement) and refine strategies accordingly
• Collaborate with Public Affairs Office (PAO) as appropriate to ensure alignment with Navy communication standards
• Ensure all materials meet Navy branding, policy, and communication guidelines
• Coordinate required reviews and approvals