Zeiders Enterprises, Inc.

Learning and Development

• Develop and facilitate virtual training to civilian and active duty SAPR victim advocates.
• Develop both live, instructor-led training as well as on demand, self-paced trainings which adhere to Association for Talent Development’s instructional systems design standards.
• Delivering training via webinar technologies.
• Using standard instructional design practices and protocols to produce courseware, to include instructor guides and learner materials;
• Instructional systems design;
• Incorporating learner-centered graphics into training design.
• Consulting with internal and external customers to determine training needs.
• Collaborating with team members.
• Complying with standard corporate and contract requirements such as timekeeping, standard operating procedures, and ethics;
• Contributing to the ongoing professional development of all team members.

SAP Learning Specialist

Marketing

• Plan, execute, and optimize audience-tailored marketing campaigns across multiple platforms (social media, video, print)
• Develop campaign timelines and ensure timely delivery of products and messaging
• Expand and enhance communication outreach strategies to support program growth
• Coordinate with program staff, leadership, and command points of contact to align messaging with operational needs
• Develop and produce marketing content, including print copy, videos, social media graphics, flyers, newsletters, and presentations
• Write and distribute weekly messaging for commands and Learning Management System. (LMS)
• Apply content curation principles by identifying, selecting, organizing, and sharing high-quality resources, presenting them in a meaningful and user-friendly way
• Translate complex program information into clear, engaging content tailored to Sailors and families
• Develop and schedule social media content to increase awareness and participation
• Monitor engagement and respond to inquiries in coordination with program staff
• Support outreach to commands, family members, ombudsmen, and community partners
• Promote FFSP training (webinars/events) and programs across program areas (deployment readiness, transition assistance, resilience, financial readiness)
• Coordinate marketing content for live and virtual events, including registration, reminders, and follow-up communication
• Support Mobile Training Team (MTT) and command-requested training promotion
• Develop and distribute targeted email campaigns and newsletters
• Maintain and segment distribution lists for specific audiences
• Track performance metrics (open rates, engagement) and refine strategies accordingly
• Collaborate with Public Affairs Office (PAO) as appropriate to ensure alignment with Navy communication standards
• Ensure all materials meet Navy branding, policy, and communication guidelines
• Coordinate required reviews and approvals

Marketing Manager

Manager

• Conduct initial assessment to determine a baseline for services
• Meet with families monthly, at a minimum, either individually or in a group setting to develop and/or monitor their Individual Training and Service Plans (ITSP)
• Identify skills and interests, interview assistance, resume writing guidance, employment leads and application assistance
• Recommend and help access educational opportunities that can lead to employment (e.g., ESL classes, computer skills, trade or other technical training)
• Assist households in preparing budgets, managing expenses, and paying down debts
• Facilitate access to third-party resources as needed (e.g., mental health, substance abuse, childcare, emergency financial assistance)
• Assist residents with their housing search and help them secure housing with federal financial assistance
• Provide property owner services designed to increase the number of housing units in the community available to voucher holders
• Establish and maintain complete case records in accordance with contract requirements
• Handle de-escalation from residents as necessary and service recovery when residents express dissatisfaction with junior case manager interaction.
• May provide direct oversight and supervision to junior case managers.
• May provide 1:1 training or coaching of junior case managers.

Senior Case Manager

• Conduct initial assessment to determine a baseline for services
• Meet with families monthly, at a minimum, either individually or in a group setting to develop and/or monitor their Individual Training and Service Plans (ITSP)
• Identify skills and interests, interview assistance, resume writing guidance, employment leads and application assistance
• Recommend and help access educational opportunities that can lead to employment (e.g., ESL classes, computer skills, trade or other technical training)
• Assist households in preparing budgets, managing expenses, and paying down debts
• Provide services to access third-party resources as needed (e.g., mental health, substance abuse, childcare, emergency financial assistance)
• Assist residents with their housing search and help them secure housing with federal financial assistance
• Provide property owner services designed to increase the number of housing units in the community available to voucher holders
• Establish and maintain complete case records in accordance with contract requirements

Case Manager

Financial Planning and Analysis

• Serve as the designated POC for an individual Sailor or family, DoD Civilian or family to support them in obtaining necessary financial services for current status and future permanent transition.
• Participate in emergency response exercises carried out by the Region or Installation.
• Serve as a liaison with other military community agencies.
• Provide intensive case management services for assigned sailors or family members.
• Coordinate and integrate family services and referrals utilizing on- and off installation resources, state, intra-state, and federal services as necessary.
• Facilitate FFSP participation and activities in support of public awareness campaigns such as Ready Navy
• Implement emergency response plans in the event of an actual situation requiring humanitarian response
• Using existing resources, supporting family by providing necessary required forms, obtaining explanation and directions from subject matter experts, and advising them through the official requirements associated with displacement or transition.
• Execute Emergency Family Assistance Center assigned responsibilities as exercised and directed
• Prepare and conduct management briefings in order to communicate recommendations on training and exercises
• Operate as part of a larger system with continual communication with CNIC, Naval Intelligence (N1), and local military installations, keeping in touch with changes and additions to resources and policies
• Ensure that all information and referral, individual consultation and group education services, including those related to IDS or Emergency Preparedness and Response are entered and counted in Fleet and Family Support Management Information System (FFSMIS) and Navy Family Accountability and Assessment System (NFAAS).
• Coordinate, publicize, and provide a wide variety of Personal Financial Management classes/workshops.
• Provide initial and refresher Command Financial Specialist (CFS) training and assist Command Financial Specialists.
• Provide in-person support aboard Navy ships for Shipboard events and Return and Reunions (R&R).
• Provide individualized financial counseling and assistance to service members and families while maintaining the highest ethical standards.
• Utilize various technological tools (collaboration platforms, video conferencing software, project management tools) to effectively communicate with stakeholders and to provide virtual service delivery.
• Perform basic troubleshooting steps when technology challenges occur.
• Maintain up-to-date knowledge in the fields of personal finance and financial counseling.
• Support marketing and outreach initiatives to promote awareness and utilization of program services.
• Provide rotational coverage for the Family Information Call Center (FICC) to ensure uninterrupted support.
• Other duties as assigned.

Emergency Case Management Financial Educator

Recruitment

• Manage within the assigned portfolio for the full lifecycle of the MSEP recruiting process
• Collaborate with MSEP leadership and team members to ensure robust recruitment activity is in place to drive new employer organizations into partnership
• Develop and maintain network of contacts to help identify and source qualified organizations for membership within MSEP
• Coordinate and participate in events and make public presentations to schools, industry groups and large-scale job fairs to promote the SECO and MSEP mission
• Screen and refer organizations for additional MSEP vetting and interviews with the U.S. Department of Defense
• Convey Value Proposition
• Responsible for activity reporting as it relates to our potential partner recruitment services and key performance indicators

Partner Recruiter

• Provide one-on-one consultation, education, training, information, referral, advocacy, and crisis intervention services
• Assess client needs during financial crises or critical life transitions
• Develop individualized action plans, coordinate with installation and community resources
• Provide Follow-up support to ensure continuity of care
• Collaborate with FFSP stakeholders to plan and execute educational programs and supportive services
• Facilitate participation in public awareness campaigns
• Operate as part of a larger system with continual communication with CNIC, Naval Intelligence and military installations
• Provide initial and refresher Command Financial Specialist training
• Support marketing and outreach initiatives to promote awareness and utilization of program services

• Provide one-on-one consultation and financial education to service members
• Coordinate with installation and community resources for support
• Develop individualized action plans for clients in financial crises
• Conduct Personal Financial Management classes/workshops

Emergency Case Management Personal Financial Educator

• Serve as the designated POC for an individual Sailor or family, DoD Civilian or family to support them in obtaining necessary financial services for current status and future permanent transition
• Participate in emergency response exercises carried out by the Region or Installation
• Serve as a liaison with other military community agencies
• Provide intensive case management services for assigned sailors or family members
• Coordinate and integrate family services and referrals utilizing on- and off installation resources, state, intra-state, and federal services as necessary
• Facilitate FFSP participation and activities in support of public awareness campaigns such as Ready Navy
• Implement emergency response plans in the event of an actual situation requiring humanitarian response
• Execute Emergency Family Assistance Center assigned responsibilities as exercised and directed
• Prepare and conduct management briefings in order to communicate recommendations on training and exercises
• Ensure that all information and referral, individual consultation and group education services are entered and counted in Fleet and Family Support Management Information System (FFSMIS) and Navy Family Accountability and Assessment System (NFAAS)
• Coordinate, publicize, and provide a wide variety of Personal Financial Management classes/workshops
• Provide initial and refresher Command Financial Specialist (CFS) training and assist Command Financial Specialists
• Provide individualized financial counseling and assistance to service members and families while maintaining the highest ethical standards
• Support marketing and outreach initiatives to promote awareness and utilization of program services.
• Provide rotational coverage for the Family Information Call Center (FICC) to ensure uninterrupted support.

Emergency Case Management, Personal Financial Educator

• Serve as the designated POC for an individual Sailor or family, DoD Civilian or family to support them in obtaining necessary financial services for current status and future permanent transition.
• Participate in emergency response exercises carried out by the Region or Installation.
• Serve as a liaison with other military community agencies.
• Provide intensive case management services for assigned sailors or family members.
• Coordinate and integrate family services and referrals utilizing on- and off installation resources, state, intra-state, and federal services as necessary.
• Facilitate FFSP participation and activities in support of public awareness campaigns such as Ready Navy.
• Implement emergency response plans in the event of an actual situation requiring humanitarian response.
• Using existing resources, support family by providing necessary required forms, obtaining explanation and directions from subject matter experts, and advising them through the official requirements associated with displacement or transition.
• Execute Emergency Family Assistance Center assigned responsibilities as exercised and directed.
• Prepare and conduct management briefings in order to communicate recommendations on training and exercises.
• Operate as part of a larger system with continual communication with CNIC, Naval Intelligence (N1), and local military installations, keeping in touch with changes and additions to resources and policies.
• Ensure that all information and referral, individual consultation and group education services, including those related to IDS or Emergency Preparedness and Response are entered and counted in Fleet and Family Support Management Information System (FFSMIS) and Navy Family Accountability and Assessment System (NFAAS).
• Coordinate, publicize, and provide a wide variety of Personal Financial Management classes/workshops.
• Provide initial and refresher Command Financial Specialist (CFS) training and assist Command Financial Specialists.
• Provide in-person support aboard Navy ships for Shipboard events and Return and Reunions (R&R).
• Provide individualized financial counseling and assistance to service members and families while maintaining the highest ethical standards.
• Utilize various technological tools (collaboration platforms, video conferencing software, project management tools) to effectively communicate with stakeholders and to provide virtual service delivery.
• Perform basic troubleshooting steps when technology challenges occur.
• Maintain up-to-date knowledge in the fields of personal finance and financial counseling.
• Support marketing and outreach initiatives to promote awareness and utilization of program services.
• Provide rotational coverage for the Family Information Call Center (FICC) to ensure uninterrupted support.
• Other duties as assigned.

• Manage within the assigned portfolio for the full lifecycle of the MSEP recruiting process and collaborate with MSEP leadership and team members to ensure robust recruitment activity is in place to drive new employer organizations into partnership.
• Develop and maintain network of contacts to help identify and source qualified organizations for membership within MSEP.
• Coordinate and participate in events and make public presentations to schools, industry groups and large-scale job fairs to promote the SECO and MSEP mission.
• Screen and refer organizations for additional MSEP vetting and interviews with the U.S. Department of Defense.
• Evaluate program needs and proactively identify new methods to seek out organizations well positioned to recruit, hire and retain military spouses.
• Proactively conduct research and maintain a thorough understanding of stakeholder business lines, industry trends, and current events, and use this knowledge to develop strong collaborative stakeholder relationships.
• Document and update records in multiple systems with all pertinent application and metrics data and reporting as required.

Potential Partner Recruiter

Affiliate Manager

• Manage and execute the Department of War vetting process for potential partners seeking to join the Military Spouse Employment Partnership
• Work with DOW, MSEP Operations team and MSEP leadership to develop strategy and tactics to vet, train and on-board career accelerator hosts, potential and new partners
• Provide support for annual MSEP New Partner Induction Ceremony & Partner meeting, providing necessary partner data support, program support and onsite event customer relations
• Coordinate and facilitate DOW corporate and federal interview sessions between government POC and potential partner organizations
• Ensure operational performance, deadlines, quality control, and other performance standards are met
• Create and maintain program efficiencies through consistent workflows; application of appropriate resources; implementation of new training; ongoing evaluation; metrics; and development of process improvement when necessary
• Document and update the system of record with all pertinent application and metrics data
• Maintain integrity of program databases/metrics and implement quality assurance processes in coordination with contract leadership to ensure all materials are client ready

Partner Specialist

Customer Support

• Provide comprehensive, empathetic and immediate support and assistance to Veterans by maintaining an in-depth knowledge and understanding of departments, services and federal regulations that facilitate access to entitled programs
• Conduct service recovery or call de-escalation as appropriate
• Use knowledge management tool to locate process or information needed to assist the customer
• Respond to a high volume of inbound calls, emails, and webchats using established procedures and techniques (e.g., ask probing questions or repeat back what was said) to clarify what is needed
• Select or recommend the appropriate VA service or department to handle a particular issue or question and provide a warm transfer call to the appropriate VA Specialist
• Document call details, service requests, issues, follow-ups, etc., accurately and within the expected time frame
• Maintain confidentiality of callers and protect sensitive information (personal data, medical data)
• Establish and maintain effective communication and working relationships with VA employees, outside agencies, and the public

Customer Service Representative

• Serve as a Mobile FAP Case Manager for 3-6 months at Navy locations
• Triage and assess allegations of child abuse and IPV
• Document and maintain current records in compliance with policies
• Engage in comprehensive intervention and assessment in high-risk situations

Mobile FAP Case Manager

• Travel to locations designated by CNIC and serve in a FAP case manager role at those locations for 3-6 months.
• This may involve living in military base accommodations or in the local community, and will require working from a physical workspace on a military installation daily.
• Triage allegations of child abuse and intimate partner violence and initiate actions required to open a Family Advocacy Program (FAP) case, including conducting clinical case assessments (e.g., safety/lethality) with involved parties, reporting to and coordinating with child welfare services agencies, coordinating with victim advocates as appropriate, and notifying commands for all unrestricted cases.
• Refer domestic abuse victims and non-offending parents in child abuse allegations to the FAP Victim Advocate, if available, for ongoing services and support.
• Coordinate all case management and intervention services with the assigned FAP Victim Advocate, as applicable.
• Synthesize clinical information to formulate assessment about level of imminent, short-term and long-term risks.
• Execute risk-based safety planning, monitoring client and family functioning/stability, planning and implementing evidence-based intervention and treatment.
• Serve as a community liaison to ensure an effective coordinated community response to allegations of child abuse/neglect and domestic abuse including situations with high-risk for bodily harm or lethal violence within the family.
• Conduct clinical interviews to assess individuals and identify the development of behavior patterns, mechanisms, and symptoms.
• Coordinate and conduct clinical treatment/intervention for individuals, couples, children, families, and groups on family maltreatment.
• Synthesize assessments and prepare cases for presentation to the incident determination committee for status determination.
• Prepare cases for Clinical Case Staffing Meetings, including clinical recommendations for all involved parties.
• Participate in quarterly quality assurance procedures to ensure that all clinical services provided are safe and of good quality.
• Document and maintain current records in the FFSMIS FAP Case Record System in accordance with all applicable policies, laws and instructions.
• Document and maintain current records in the FFSMIS FAP Restricted Reporting Record System for all clinical services provided to victims of domestic abuse who have elected restricted reporting in accordance with current Navy requirements.
• Ensure all FAP information and referral, and one-on-one consultation not resulting in a FAP referral are entered and counted in FFSMIS.
• Support coordinated community responses (HRV-CCR) to reduce family violence and protect victims.
• Liaison with HRV-CCR team in cases where there is a threat of immediate and serious harm to service members, their families, or unmarried intimate partners.
• Engage in comprehensive intervention, assessment, and support in high-risk situations ensuring continuous monitoring and safety planning to protect victims and maintain FAP program integrity.
• When not onsite, conduct all aforementioned duties virtually, other than conducting clinical interventions.