Zeiders Enterprises, Inc.

General

• Work and Family Life Specialists (WFLSs) provide one-on-one consultation, education, training, and information and referral services in support of the Work and Family Life (WFL) Program areas of the Fleet and Family Support Program (FFSP) services.
• WFLSs provide support via various forms of service delivery, including virtual services via webinar, video, email, and phone, and in-person services.
• WFLSs provide in-person services through mobile training teams and virtual service delivery to service members and their families in remote locations throughout the world and aboard Navy ships (in port, at sea or in foreign countries).
• Key quality of life topics presented include, but are not limited to, deployment and mobilization support, ombudsman training and support, relocation assistance, life skills education, transition assistance and family employment readiness.
• WFLSs collaborate with FFSP stakeholders to plan, schedule, and execute training services to ensure effective and efficient delivery of various educational programs and services to service members and families.
• Mandatory travel requirements: May require up to 50% travel for specified periods of time to provide in-person support at locations throughout the world and aboard Navy ships.

Work and Family Life Specialist

Counselor

• Non-medical counseling: The scope of practice for non-medical counseling is limited to counseling services for other conditions that may be a focus of clinical attention and adjustment disorders.
• Conduct intake, screening, assessment, and referral of clients as appropriate.
• Provide individual and couples, and group counseling.
• Perform accurate assessment of the client’s presenting problem and plan effective treatment for that problem.
• Provide information about existing Navy programs such as in-person NMC Counseling Services at installations.
• Provide immediate intervention and risk assessment IAW best practices in the mental health community and educate
• Ensure adequate referral and follow-up of any case presenting suicidal or homicidal risk.
• Participate in regional quarterly quality assurance procedures to ensure that all clinical services provided are safe and of good quality.
• Maintain counseling case documentation in the FFSMIS Clinical Counseling Record System for all non-medical counseling assessment and counseling services IAW all applicable policies, laws, and instructions.
• Provide a warm handoff to the Family Advocacy Representative or FAP Victim Advocate for clients wanting to make a restricted domestic abuse report.
• Provide a warm handoff to the Sexual Assault Response Coordinator or SAPR Victim Advocate for clients wanting to make a restricted sexual assault report.
• Intervene in crisis situations, using sound professional judgment, ethical practice, and common sense.
• Provide temporary surge support (telephonically and through Navy authorized virtual platforms) across additional Navy Regions on an as-needed basis when there is an increased number of cases within a region.
• SAIL case management: Receive Command and non-Command referrals and make an introductory contact to referred Sailors to provide information about the SAIL program.
• Provide an initial clinical assessment and ongoing risk assessments using the Columbia Suicide Severity Risk Scale (C-SSRS).
• Provide ongoing safety planning using the Veterans Affairs Safety Plan.
• Collaborate closely with Sailor’s Command providing routine updates regarding sailor risk, safety, and progress in their recovery in accordance with the DoDI 6490.08.
• Provide clinical case management to Sailors enrolled in SAIL per published protocols and procedures.
• Ensure enrolled Sailors are connected to behavioral health providers and other supportive resources, as indicated, throughout SAIL engagement.
• Ability to intervene in crisis situations, using sound professional judgment, ethical practice, and common sense.
• Maintain SAIL case documentation IAW all applicable policies, laws, and instructions.

Clinical Counselor – Floater

• Provide assessment and short-term, solution-focused non-medical counseling services
• Conduct individual, couples, and group counseling
• Ensure referral for appropriate behavioral health follow-up
• Conduct intake, screening, assessment, and referral of clients
• Work with the client to establish an individual treatment plan
• Provide immediate intervention and risk assessment
• Report suspected child abuse and domestic abuse/violence to local authorities

Clinical Counselor

• Conduct in-person and virtual workshops across various Work and Family Life Program areas for service members and families.
• Provide one-on-one consultations across various Work and Family Life Program areas for service members and families.
• Provide comprehensive location-specific information and referral services in-person or virtually.
• Provide in-person or virtual support for disaster preparedness or in response to crisis events throughout the world.
• Provide in-person support aboard Navy ships for Shipboard events and Return and Reunions (R&R).
• Ensure all information and referral, one-on-one, and group education services provided are entered into the government’s system of record.
• Utilize various technological tools (collaboration platforms, video conferencing software, project management tools) to effectively communicate with stakeholders and to provide virtual service delivery.
• Perform basic troubleshooting steps when technology challenges occur.
• Cross-training and support for additional program areas as assigned.
• Support marketing and outreach initiatives to promote awareness and utilization of program services.

Learning and Development

• Function as a trainer/facilitator for webinar training sessions
• Develop standard curriculum using industry-standard ISD methodologies
• Provide high level of customer support in a technology focused environment
• Collaborate with team members and customers, using online document management and collaboration tools
• Prioritize workload and comply with aggressive deadlines
• Familiarity with Navy and/or Fleet and Family Support Center programs and services
• Other duties as assigned.

Training Specialist

Financial Planning and Analysis

• Personal Financial Educators (PFEs) provide one-on-one consultation, education, training, and information and referral services in support of the Personal Financial Management (PFM) Program of the Fleet and Family Support Program (FFSP) services.
• PFEs provide support via various forms of service delivery, including virtual services via webinar, video, email, and phone, and in-person services.
• PFEs provide in-person services through mobile training teams and virtual service delivery to service members and their families in remote locations throughout the world and aboard Navy ships (in port, at sea or in foreign countries).
• Key financial readiness topics presented include, but are not limited to, car buying, basic budgeting, managing credit, debt liquidation, consumer awareness, insurance, savings and investments, and retirement planning.
• PFEs collaborate with FFSP stakeholders to plan, schedule, and execute training services to ensure effective and efficient delivery of various educational programs and services to service members and families.
• Coordinate, publicize, and provide a wide variety of Personal Financial Management classes/workshops.
• Respond to requests for age-appropriate classes or seminars for youths and teens as part of on-base education.
• Provide initial and refresher Command Financial Specialist (CFS) training.
• Assist Command Financial Specialists in developing General Military Training (GMT) on topics relating to Personal Financial Management.
• Provide in-person support aboard Navy ships for Shipboard events and Return and Reunions (R&R).
• Provide individualized financial counseling and assistance to service members and families.
• Provide service members and their families with consumer information and assistance in handling consumer complaints.
• Ensure all information and referral, one-on-one, and group education services provided are entered into the government’s system of record.
• Utilize various technological tools (collaboration platforms, video conferencing software, project management tools) to effectively communicate with stakeholders and to provide virtual service delivery.
• Perform basic troubleshooting steps when technology challenges occur.
• Maintain up-to-date knowledge in the fields of personal finance and financial counseling.
• Support marketing and outreach initiatives to promote awareness and utilization of program services. Other duties as assigned.

Personal Financial Educator

• Provide one-on-one consultation, education, training, and information and referral services in support of the Personal Financial Management (PFM) Program
• Coordinate, publicize, and provide a wide variety of Personal Financial Management classes/workshops
• Respond to requests for age-appropriate classes or seminars for youths and teens
• Provide initial and refresher Command Financial Specialist (CFS) training
• Assist Command Financial Specialists in developing General Military Training (GMT) on topics relating to Personal Financial Management
• Provide in-person support aboard Navy ships for Shipboard events and Return and Reunions (R&R)
• Provide individualized financial counseling and assistance to service members and families
• Support marketing and outreach initiatives to promote awareness and utilization of program services

• Provide virtual non-medical counseling to wounded or injured Navy personnel
• Maintain a virtual caseload dedicated to specific populations
• Conduct intake, screening, and assessment of clients
• Provide individual and group counseling
• Ensure referral for appropriate behavioral health follow-up

Clinical Counselor – Wounded Warrior, Navy Gold Star Focus

• Provide assessment and solution-focused counseling services
• Maintain a virtual caseload for Navy Wounded Warrior and Navy Gold Star populations
• Conduct intake, assessment, and establish individual treatment plans
• Provide individual, couples, and group counseling

Clinical Counselor – Wounded Warrior/Navy Gold Star Focus

Project Manager

• Lead all aspects of curriculum design, revision, and publication in alignment with VA TAP program goals
• Supervise instructional designers, editors, and content reviewers
• Coordinate curriculum development timelines
• Oversee Section 508 accessibility compliance and coordinate remediation efforts
• Establish and manage curriculum review boards
• Ensure consistent formatting, voice, and branding across all TAP materials
• Collect and incorporate feedback from facilitators, participants, and VA stakeholders
• Track curriculum versions, approvals, and distribution through internal control systems
• Collaborate with training, quality, and delivery teams to support program fidelity
• Maintain up-to-date awareness of policy changes affecting content

Project Manager – Curriculum Design and Development Lead

Business Intelligence Analyst

• Collect, clean, consolidate and analyze large datasets from multiple internal and external sources
• Perform database inquiries, compile and analyze data, identify trends, and furnish statistical analyses and reports on service delivery
• Present findings in clear, concise formats tailored to different audiences
• Create and maintain dashboards, reports and visualizations using Power BI and other Microsoft tools to support decision-making
• Automate reporting process to improve efficiency and accuracy
• Perform ad hoc analyses to answer business questions and support leadership requests
• Establish procedures to ensure the accurate and efficient collection and entry of data into reporting system
• Create and maintain documentation for data definitions, including a dictionary, reports, and analysis processes
• Stay current with emerging data technologies and best practices
• Recommend improvements to existing processes based on data insights and collaborating with teams to improve system performance
• Monitor key performance indicators (KPIs) and business metrics

Data and Reporting Analyst

• Receive Command and non-Command referrals and make an introductory contact to referred Sailors to provide information about the SAIL program.
• Provide an initial clinical assessment and ongoing risk assessments using the Columbia Suicide Severity Risk Scale (C-SSRS).
• Provide ongoing safety planning using the Veterans Affairs Safety Plan.
• Collaborate closely with Sailor’s Command providing routine updates regarding sailor risk, safety, and progress in their recovery in accordance with the DoDI 6490.08.
• Provide clinical case management to Sailors enrolled in SAIL per published protocols and procedures.
• Ensure enrolled Sailors are connected to behavioral health providers and other supportive resources, as indicated, throughout SAIL engagement.
• Ensure Command referral information for Sailors who decline or who cannot be contacted is documented in the FFSMIS SAIL Record System.
• At the conclusion of SAIL services, alert command that SAIL services are ending and advise on procedures if the Sailor’s risk of suicide related behavior returns.
• Report suspected child abuse and domestic abuse/violence to the local civilian authorities and the Family Advocacy Representative IAW Navy and state requirements.
• For clients wanting to make a restricted domestic abuse report, provide a warm handoff to the installation Family Advocacy Representative or FAP Victim Advocate.
• For clients wanting to make a restricted sexual assault report, provide a warm handoff to the installation Sexual Assault Response Coordinator or SAPR Victim Advocate.
• Ensure Sailors receive an initial evaluation by Military Treatment Facility/Emergency Department qualified staff after suicide related behavior or ideation in accordance with local emergency response procedures and in coordination with the Sailor’s command.
• Collaborate with Sailors behavioral health treatment provider(s), and other service providers upon receipt of release of information from the Sailor.
• Participate in site/regional quarterly quality assurance procedures to ensure that all SAIL services provided are safe and of good quality.
• Document and maintain current records in the FFSMIS SAIL Record System for all SAIL contacts, assessments, and case management services provided IAW Navy requirements.
• Ability to intervene in crisis situations, using sound professional judgment, ethical practice and common sense.
• Maintain SAIL case documentation IAW all applicable policies, laws and instructions.

Work and Family Life Specialist

Clinical Counselor – Floater

Clinical Counselor

Work and Family Life Specialist

Training Specialist

Personal Financial Educator

Personal Financial Educator

Clinical Counselor – Wounded Warrior, Navy Gold Star Focus

Clinical Counselor – Wounded Warrior/Navy Gold Star Focus

Project Manager – Curriculum Design and Development Lead

Data and Reporting Analyst

Counselor, Military Support