Zego

Backend Engineer

• leading multiple engineers working in the same team or workstream and guiding their work to deliver user value and go after business opportunities
• design, build and own Python microservices that power our insurance platform-secure, observable, and built for scale
• drive architectural discussions and decisions across multiple teams, shaping the future of our backend systems
• champion engineering excellence: testability, reliability, scalability, and clean code
• collaborate with engineers, product managers, designers and data analysts to deliver user and business value fast
• lead and coordinate the delivery of large, complex technical initiatives with clarity and impact
• actively coach and mentor engineers- sharing context, feedback and support to raise the bar
• identify problems, investigate root causes, and implement pragmatic solutions with autonomy
• continuously improve how we work as a team: from CI/CD pipelines to incident response and everything in between
• stay curious about how AI can enhance our work, adopting tools and workflows that unlock better productivity and insight

Lead Backend Engineer

Collections

• Support with the design and implementation Zego’s arrears and recoveries strategy, covering early intervention, late-stage collections, and recoveries.
• Own day-to-day performance across arrears and recoveries outcomes.
• Develop and maintain collections procedures, and playbooks, aligned with FCA regulation and Treating Customers Fairly (TCF).
• Introduce clear segmentation and treatment strategies to improve customer engagement and outcomes.
• Identify inefficiencies and lead continuous improvement initiatives to reduce arrears and improve resolution times.
• Partner with Product and Tech to help shape systems, tooling, and automation to support recovery operations.
• Use MI and data insights to track performance, identify trends, and inform decision-making.
• Build, lead, and develop a high-performing arrears and recoveries team.
• Set clear goals, KPIs, and quality standards, ensuring accountability and strong performance management.
• Design and deliver training programmes, coaching plans, and onboarding for new joiners.
• Act as the subject matter expert for arrears and recoveries across the business.
• Provide insights and recommendations to senior leadership on credit performance, risks, and improvement opportunities.

Collections and Recoveries Team Leader

Product Manager

• Help Architect the Growth Engine: build and embed an experiment-led culture
• Help Define the Commercial Strategy: work with key functions to define acquisition models
• Unlock New Revenue Streams: lead discovery and launch of 0-1 new propositions
• Optimise the Full Lifecycle: own strategy for activation, retention, up-sell, and habit formation
• Lead & Upskill the Team: mentor and coach Product Managers
• Drive AI Innovation: identify and implement AI tools
• Bridge the Gap: partner with Engineering, Data Science, and Marketing

Lead Backend Engineer

Collections and Recoveries Team Leader

Director of Product Growth