Manage three high performing IT Support Analysts
Support all of the orgs across Zefr, both local and remote
Oversee the IT onboarding process for new hires and ensure they have the necessary tools and resources.
Respond to incoming tickets and walk-up requests
Research and implement new projects and software to be used across the entire company
Revise and revisit processes to adapt to the needs of the business
Support A/V needs, from setting up video conferencing calls to setting up company-wide presentations
Manage vendor relationships and IT budgeting
Get hands-on experience with industry leading IT tools

Requirements

2 years’ experience managing an IT team with an additional 2 years’ experience troubleshooting computers in a helpdesk environment (knowledge with Apple computers is required)
Strong people leader that can motivate and support a team of high performing individuals
Deep understanding of macOS, Jamf, Okta and the Google suite of products
Experience with ticketing systems (we use Jira Service Management)
Ability to multitask on the fly and prioritize requests as they come up
Communicate high level, technical problems and solutions in terms that are easily understood
Experience with SOC2 Type 2 compliance
Basic understanding of networking and data storage
Basic understanding of macOS command line and Bash
Possess "can-do" attitude in any situation
Eager to learn and adapt quickly to new technologies

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

IT supporttroubleshootingmacOSJamfOktaGoogle suiteticketing systemsJira Service ManagementnetworkingBash

Soft Skills

people leadershipmotivationmultitaskingprioritizationcommunicationadaptabilityproblem-solvingteam supportcan-do attitudeeagerness to learn