Zayo Group

Engineer

• Analyze In-depth analysis on networks to reduce off-net costs and develop plans for optimal use of network infrastructure.
• Perform maintenance window grooming of customer and network circuits in support of optimization efforts.
• Provision customer service s in multiple voice switching platforms and transport equipment in preparation for migration activity.
• Provision, test and turn up network voice trunks with other carriers.
• Configure customer services and network links in routers and other data equipment.
• Configure, test and turn up new network devices and decommission legacy equipment.
• Provide support to field operations, installation vendors and other internal and external groups as needed.
• Research and prepare documentation supporting new technologies and products.
• In depth understanding of voice features and products including SIP, PRI, CAS, GR303 and business lines.
• Strong knowledge of Voice networks including Metaswitch and Nortel DMS switches.
• Audit network site database inventory to identify all impacted equipment and facilities for Optimization projects.
• Performs other related duties or projects as assigned.
• Mentors junior engineers.

Packet Engineer

Mechanical Engineer

• Responsible for design planning, record creation and order fulfillment of Zayo’s products throughout all Market Areas with a primary focus on design of Zayo’s growth products.
• General understanding of network QOS, IP routing, Ethernet switching (including 802.11q, 802.11p, 802.3af), and packet and waves tagging mechanisms.
• Work with Service Activation and Field Technicians when issues arise during pre-build and customer turn up activities.
• Helps troubleshoot post installation tickets when necessary to fulfill customer expectations.
• Provides direction in the circuit design function of the Engineering Department.

Design Engineer III – Optical

Project Manager

• Draft, review, and negotiate OSP construction contracts.
• Collaborate with legal teams to ensure contract terms and conditions comply with project specifications and legal standards.
• Diligently monitor project activities to ensure compliance with contractual obligations throughout the life of each contract.
• Evaluate and process change orders.
• Assess impacts to project budget, schedule and scope.
• Facilitate effective communication between project stakeholders, legal teams and contractors to promptly address contractual issues.
• Manage and resolve any disputes that may arise.
• Evaluate project status against the contract schedule.
• Issue contract notices and monitor recovery plans.
• Work closely with contractors to ensure project progress aligns with schedule expectations.
• Actively manage schedules and production forecasts through project execution.
• Manage complex regulatory/permitting issues such as NEPA, CPUC, Tribal Lands, etc.
• Plan and manage project major materials including planning, ordering, receiving and dispersal.
• Provide project-level and executive project reporting including regular updates to our key customers.
• Maintain accurate and organized records of all contract related documents, correspondence and changes.
• Manage budgets and accurate spend forecasts throughout project execution.
• Proactively mitigate risks to stay within budget constraints.
• Deliver project as-builts to the support teams in a timely manner to ensure route is protected and properly captured in inventory systems.
• Evaluate project invoicing against progress metrics, identify and resolve any anomalies or discrepancies.
• Ensure projects are delivered on time, on budget and as per construction standards.

Project Manager, Long Haul Site Acquisition, Permitting

Support Engineer

• Proactively monitors the performance of Zayo-deployed devices, which includes ticketing events when identified.
• Equipment being monitored includes Cisco routers, Brocade switches, AeroHive /Juniper Mist access points and switches, and Data Center components.
• Informs impacted customers by phone or e-mail of events and provides frequent status updates until events are resolved.
• Acts as the initial point of triage and escalates events accordingly.
• Identifies and correlates alerts that are related to single points of impact that may result in a large-scale service interruption impacting multiple customers.
• Communicates internally to alert all parties and obtains all resources needed to help process and restore the impact timely.
• Manages underlying carriers to report failures and drive resolutions by obtaining frequent status updates and escalations that provide timely resolutions with a sense of urgency.
• Identifies trends related to chronic disruptions and collaborates with internal resources to identify permanent fixes to reduce future impacts.
• Manages and correctly processes all inbound emails from vendors, customers, and internal sources.
• Provides inbound support for Zayo voice services through all available inbound support channels.
• Other duties as assigned.

Senior Customer Support Analyst

Solutions Engineer

• Keep abreast of the competitive landscape and emerging technologies in order to best position Zayo in the marketplace.
• Provide guidance and counsel in customer meetings throughout the sales cycle from discovery through close.
• Develop strong relationships with customer’s technical influencers and recommenders to be able to effectively resolve all technical objections and drive opportunities to closure.
• Build and communicate the customer-specific value proposition with client executives and key partners, articulating Zayo’s contribution to achieving each customer’s desired business outcomes.
• Write proposals and support the contracting process by ensuring that all technical and compliance needs are satisfied.
• Analyze customer requirements to understand how Zayo products and services can be applied to meet their needs and solve their problems.
• Design the right solution options, optimizing the mix of capabilities, resiliency and cost to meet the customer’s needs, applying your expertise of local to global services.
• Employ your exceptional cross-functional leadership skills to manage design teams that include members of multiple departments and project manage complex and iterative designs to completion.
• Ensure the feasibility of the proposed solution with the operations and product teams.
• Document and diagram solutions to clearly outline all technical components.
• Participate in the creation and delivery of compelling face-to-face sales presentations that demonstrate technical knowledge of designed solutions and the Zayo products used in the design.
• Peer leadership in addition to structured mentorship opportunities within the SE/SA org.
• Serve as a subject matter expert in one or more technologies and services.
• Educate and advise customers on key technology and industry trends.
• Actively participate in bidirectional knowledge sharing with your Zayo and Zayo’s business partner peers.
• Help develop the product and technical acumen of your sales counterparts.
• Invest in yourself through continuing education, both formal and informal.

Senior Solution Engineer

• Lead and manage the planning and execution of outside plant break/fix from inception to completion.
• Develop detailed project plans, schedules, and budgets for projects as required.
• Coordinate with internal teams (engineering, construction, design) and external stakeholders (clients, vendors, contractors) to ensure SLA objectives are met.
• Oversee OSP activities, including fiber placement, splicing coordination, make-ready support, restoration, and maintenance.
• Ensure work aligns with construction prints, permits, and engineering specifications.
• Oversee project budgets, ensuring costs are controlled, and projects are delivered on time and within scope.
• Establish, monitor, and manage Key Performance Indicators (KPIs) of deliverables and supporting workflows in order to measure operational performance, as well as identify and assess areas of opportunity for improved process efficiencies and performance.
• Allocate resources effectively to meet project requirements, including manpower, equipment, and materials.
• Timely update of budget requests, purchase orders, project close outs.
• Identify potential project risks and develop mitigation strategies to avoid delays or budget overruns.
• Resolve any issues that arise during the course of the project, including procurement delays, resource shortages, or technical challenges.
• Maintain clear and continuous communication with all stakeholders, including clients, senior management, project teams, and vendors.

OSP Service Assurance Project Manager

• Design routes for fiber-based services including Point to point, Ring, and path diverse routing.
• Research existing databases, files, and records for purposes of network design, fiber optimization, and relocation of fiber facilities.
• Provide design schematics of fiber path and splicing work to be performed for fiber projects, relocation of existing fiber facilities, and restoration of existing traffic.
• Ensure fiber optic database is current and accurate by inputting data of physical fiber assets and fiber enclosures into the data management system.
• Ensure inventory of fiber circuits is accurate by inputting fiber usage data into inventory management database and maintaining information as changes occur.
• Establish and maintain effective communications and professional working relationships with customers both internal and external.
• Organize workday efficiently to maximize productivity by utilizing proper time management techniques.
• Assist in the accomplishment of company objectives by performing other related duties as assigned.