Packet Engineer

Zayo Group

Packet Engineer at Zayo handling network optimization and customer circuits with a focus on technical planning. Collaborating with teams to ensure efficient network performance and infrastructure management.

Posted 4/29/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $77,100 - $90,000 per yearWebsite

Tech Stack

Tools & technologies

SwitchingVoIP

About the role

Key responsibilities & impact

Analyze In-depth analysis on networks to reduce off-net costs and develop plans for optimal use of network infrastructure.
Perform maintenance window grooming of customer and network circuits in support of optimization efforts.
Provision customer service s in multiple voice switching platforms and transport equipment in preparation for migration activity.
Provision, test and turn up network voice trunks with other carriers.
Configure customer services and network links in routers and other data equipment.
Configure, test and turn up new network devices and decommission legacy equipment.
Provide support to field operations, installation vendors and other internal and external groups as needed.
Research and prepare documentation supporting new technologies and products.
In depth understanding of voice features and products including SIP, PRI, CAS, GR303 and business lines.
Strong knowledge of Voice networks including Metaswitch and Nortel DMS switches.
Audit network site database inventory to identify all impacted equipment and facilities for Optimization projects.
Performs other related duties or projects as assigned.
Mentors junior engineers.

Requirements

What you’ll need

At least 5 years of experience in engineering/planning transport networks utilizing SONET, Digital Cross Connects, Wave Division Multiplexers, Ethernet, VoIP, Voice switching, power and common systems.
Excellent customer management skills (verbal and written) including prioritization, risk analysis, conflict management/resolution.
Experience with Salesforce and MetaSolv applications.
Ability to communicate effectively with a variety of functional teams, and strong interpersonal skills for supporting and advising sales teams on proper systems and process.
Strong attention to detail, superb organizational skills, and ability to multi-task and prioritize.
Ability to work across functional boundaries.
Solve practical problems and deal with several variables in dynamic situations.
Interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Ability to be flexible in work schedule and to meet strict deadlines under minimal supervision.

Benefits

Comp & perks

Excellent Health, Dental & Vision Insurance
Retirement 401(k) Savings Plan
Generous paid time off policy including paid parental leave

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

network analysisnetwork optimizationvoice switchingnetwork provisioningnetwork configurationSIPPRIVoIPSONETEthernet

Soft Skills

customer managementcommunicationinterpersonal skillsorganizational skillsmulti-taskingprioritizationproblem-solvingconflict managementflexibilityattention to detail