Zappi

Business Analyst

• Analyze GTM performance to identify trends, risks, and opportunities
• Translate data findings into clear, actionable insights for leadership
• Support forecasting, pipeline reviews, and performance reporting with timely analysis
• Contribute to business reviews and presentations with data-backed insights
• Maintain data accuracy and consistency across Salesforce, Tableau, and spreadsheet-based reports
• Audit and clean data to ensure reliability for reporting and decision-making
• Build and update dashboards to track sales performance, pipeline health, and revenue metrics
• Partner with cross-functional teams to define data standards and ensure alignment
• Collaborate with Sales, Marketing, and Customer Success to streamline reporting processes
• Help optimize GTM workflows and documentation for scalability
• Support continuous improvement of dashboards and analytics tools

Business Analyst, GTM Operations

Customer Success Manager

• As a Senior Customer Success Manager, your #1 goal will be to make sure that our customers are extracting the most possible value from our platform.
• Working closely with the Sales and Implementation team, you will be responsible for ensuring that users achieve return on investment quickly and are regularly trained.
• You will need to be an expert on all of our tools and our platform so that you can advise customers on the best possible solutions.
• You will retain and grow the revenue within your book of business, effectively resolving churn risks and partnering with Sales, Professional Services, and Marketing.
• It will be crucial that you build strong relationships based on honesty and trust, both with your customers as well as internal stakeholders.
• You will need to represent the voice of our customers within our organisation so that we are building and moving in the direction that will give the customer greater value.

Senior Customer Success Manager

Salesforce Administrator

• All aspects of user management and support including user support tickets, new user setup and deactivation, roles, profiles, and permissions
• Actively participate and lead projects targeted at improving SFDC processes, data integrity and adoption throughout the organization
• Collaborate with cross-functional teams to gather requirements, design and implement solutions that meet business needs.
• Working with Revenue Operations to produce dashboards and reports in SFDC for planning and performance management purposes e.g. forecasting, tracking KPIs, Client Success metrics, lead funnel metrics, etc.
• Managing the upkeep and maintenance of our system, including: fields, flows, approval processes, page layouts, validation rules, opportunity process/data changes, leads and contacts, user management, and supporting third party application integrations
• Work with our Salesforce Engineers to manage and maintain the QA and release of connected tools and processes
• Monitor and analyze user feedback to continuously improve system usability

Business Analyst, GTM Operations

Senior Customer Success Manager

Senior Salesforce Administrator