Zappi

Account Manager

• Drive Embedded Revenue Growth
• Develop strategic partnerships that integrate Zappi’s capabilities into partner and customer workflows, creating scalable recurring revenue opportunities that do not depend on direct sales headcount.
• Expand Commercial Partnerships
• Identify and secure partnerships with platforms, technology providers, agencies, consultancies, and media and data ecosystems that accelerate growth and open new distribution channels.
• Build Repeatable Partnership Motions
• Create the frameworks, commercial models, and go-to-market processes that turn individual deals into a scalable, repeatable channel — so the channel can grow without growing headcount proportionally.
• Develop Data and Insight Partnerships
• Identify strategic data and insight partnerships that increase the value, reach, and commercial application of Zappi’s data assets.
• Establish Zappi’s Ecosystem Presence
• Make Zappi a recognised embedded insights partner within the broader marketing, innovation, media, and consumer intelligence ecosystems.

VP, Channel & Partnerships

Implementation Specialist

• Manage customers from point of sale through onboarding and implementation to Customer Success handover
• Own onboarding and implementation timelines across a typical 40–60 day customer journey
• Create and implement tailored onboarding plans for new enterprise customers
• Configure customer platform setup, including domains, user access, workflows, and onboarding requirements
• Conduct deep discovery sessions to understand customer goals, business challenges, and implementation needs
• Guide customers through strategic onboarding and platform adoption decisions
• Deliver tailored live platform demos and customer training sessions to support self-serve adoption
• Conduct regular customer check-ins on a daily, weekly, or biweekly cadence to drive implementation progress
• Coordinate closely with cross-functional teams, including Sales, Customer Success, Product, Support, and Operations
• Partner with internal teams to identify opportunities for process optimization and customer growth
• Support customers in achieving fast time-to-live and rapid time-to-first-value
• Reduce customer effort by proactively recommending expertise, resources, and best practices
• Manage multiple onboarding workflows simultaneously while maintaining a high-quality customer experience
• Review and improve onboarding processes, implementation workflows, and customer enablement strategies
• Explore opportunities for automation, AI enablement, and scalable onboarding improvement

VP, Channel & Partnerships

Customer Implementation Manager