Zafran Security

Customer Success Manager

• Own and optimize Salesforce for Customer Success workflows, reporting, and data integrity
• Partner with Customer Success leadership to operationalize initiatives across onboarding, adoption, health, and renewals
• Design, document, and improve CS processes and workflows to drive efficiency and consistency
• Build and maintain dashboards and reporting that provide visibility into customer health, risk, and performance.
• Implement, support, and administer CS tools (e.g., Gainsight, Totango, Catalyst, or similar) and align them with Salesforce.
• Act as the operational owner, ensuring that CS-related initiatives are delivered efficiently and effectively.

Customer Success Operations Administrator

Recruitment

• Build sourcing strategies and proactive pipelines for priority roles.
• Own full-cycle recruiting from intake through offer close, with a high-touch candidate experience.
• Partner with hiring managers to align on profiles, run efficient processes, and drive strong hiring decisions.
• Build high-quality pipelines by consistently identifying, engaging, and converting top talent.
• Track funnel metrics and share insights to continuously improve hiring outcomes.
• Act as a proactive owner of the hiring process—anticipating challenges, removing friction, and continuously improving how we recruit.
• Build deep, trusted partnerships with hiring managers and key stakeholders, serving as a strategic advisor who drives clarity, accountability, and strong outcomes.

Talent Acquisition Specialist

Sales

• Manage all aspects of preparing and delivering weekly Sales Enablement Calls.
• This includes scoping business needs, designing a relevant agenda, building presentation slides and other enablement materials, coordinating with guest speakers to deliver impactful content for Sales, facilitating the training session, and gathering feedback.
• Own scheduling and communications of recurring sales training sessions
• Coordinate in-person sales events (Sales Kickoff, QBRs), including hotel logistics, supply ordering, production of sales training materials, food services, and other logistics as needed
• Triage, resolve, assign, and track incoming questions and feedback from sales professionals
• Track and manage departmental expenses for in-person training events, within budget approved by leadership
• Act as primary administrator of the Learning Management System, designing and managing a structure that reaches broad audiences
• Assist in creating a learning curriculum for new hire onboarding and continuous learning (e.g. product launches, sales methodology, etc.)
• Partner closely with Sales Operations, Product Marketing, Deal Desk, and Business Operations to collaboratively manage enablement projects

Sales Enablement Specialist

Marketing

• Own the full event lifecycle for the assigned territory, from strategy and planning through execution and post event analysis, optimizing virtual and in person experiences to drive engagement and revenue impact.
• Partner with sales, marketing, and leadership to strategically select, execute, and optimize events that directly support regional pipeline and company revenue goals.
• Own regional event budget and pipeline targets for the assigned territory, driving lead generation and measurable revenue impact through disciplined performance tracking and optimization.
• Own and scale vendor and agency relationships, ensuring cost efficiency, execution quality, and measurable outcomes across all regional programs.
• Report on event performance against core business metrics, clearly communicating impact, learnings, and recommendations to leadership.
• Use data to guide strategic decisions and define scalable measurement frameworks in partnership with analytics and operations teams.
• Champion best practices across field marketing, setting a high bar for execution, experience quality, and accountability.

Customer Success Operations Administrator

Talent Acquisition Specialist

Sales Enablement Specialist

Senior Field Marketing Manager