Zafran Security

Customer Success Operations Administrator

Zafran Security

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Own and optimize Salesforce for Customer Success workflows, reporting, and data integrity
  • Partner with Customer Success leadership to operationalize initiatives across onboarding, adoption, health, and renewals
  • Design, document, and improve CS processes and workflows to drive efficiency and consistency
  • Build and maintain dashboards and reporting that provide visibility into customer health, risk, and performance.
  • Implement, support, and administer CS tools (e.g., Gainsight, Totango, Catalyst, or similar) and align them with Salesforce.
  • Act as the operational owner, ensuring that CS-related initiatives are delivered efficiently and effectively.

Requirements

  • 4–7+ years of experience in Customer Success Operations, Revenue Operations, or a related operations role
  • Extensive hands-on experience with Salesforce, including configuration, automation (flow), reporting, and dashboards
  • Significant hands-on experience administering Zendesk.
  • Experience implementing and managing Customer Success platforms (e.g., Gainsight, Totango, Catalyst, Planhat, etc.)
  • Highly process- and workflow-oriented with a track record of improving operational efficiency.
  • You can serve as a thought-partner, helping to create structure and process where none existed.
  • Strong analytical and problem-solving skills with attention to detail
  • Ability to manage multiple initiatives and partner cross-functionally in a fast-paced environment.
  • Prior high-growth startup experience is key!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SalesforceconfigurationautomationreportingdashboardsZendeskGainsightTotangoCatalystoperational efficiency
Soft Skills
analytical skillsproblem-solving skillsattention to detailprocess-orientedworkflow-orientedcross-functional collaborationinitiative managementthought-partnering