Youth Enrichment Brands

Manager

• Assist in instructing, deck management and front desk duties to ensure efficient and effective operations.
• Effectively manage scheduling and staffing levels to meet business demands and class mix.
• Assist in ensuring all operations comply with local, state, and federal regulations, including safety standards, health codes, and employment law.
• Assist in the opening and closing of the facility and ensure proper processes and procedures are completed in the interior, exterior, pool and pump room to ensure cleanliness, safety and operational standards.
• Promote a safety culture for our team, students, and parents by consistently executing the quality assurance and brand standards and responding accordingly.
• Assist General Manager in pulling reports to manage swim school’s performance with enrollment, revenue, customer experience and retention and profitability.
• Manage recruitment, post jobs, interview, and oversee onboarding to integrate new employees while also effectively planning succession.
• Provide initial training for new staff and ongoing education and development for all team members to enhance skills and stay current with standards.
• Manage staff scheduling from finding substitutions, adding and removing classes and communicating to customers of scheduling changes.
• Supervise instructors and lifeguards to ensure high-quality lessons and adherence to safety and brand standards.
• Foster an inclusive and positive workplace culture through teambuilding activities, recognition, and growth opportunities.
• Provide employees with ongoing coaching, feedback, and support to foster continuous improvement and professional growth.
• Deliver a world-class experience by addressing customer inquiries, ensuring timely follow-ups, and maintaining high satisfaction scores (NPS).
• Execute strategies to enhance customer engagement and retention, including proactive communication with parents about their child’s progress.
• Respond to customer requests effectively and promptly, as well as feedback from social platforms.
• Assist in obtaining customer feedback and reviews on platforms like Google, Yelp, and local landing pages to boost enrollment and SEO engagement.
• Assist in local marketing initiatives to promote programs and increase community involvement.
• Assist with creating and managing social media platforms to engage with customers and drive interest in the swim school.
• Partner with the General Manager to strengthen relationships with local businesses and organizations, enhancing community visibility.

Assistant Manager – Swim School

• Assist in instructing, deck management and front desk duties to ensure efficient and effective operations.
• Effectively manage scheduling and staffing levels to meet business demands and class mix.
• Assist in ensuring all operations comply with local, state, and federal regulations, including safety standards, health codes, and employment law.
• Assist in the opening and closing of the facility and ensure proper processes and procedures are completed in the interior, exterior, pool and pump room to ensure cleanliness, safety and operational standards.
• Promote a safety culture for our team, students, and parents by consistently executing the quality assurance and brand standards and responding accordingly.
• Assist General Manager in pulling reports to manage swim school’s performance with enrollment, revenue, customer experience and retention and profitability.
• Manage recruitment, post jobs, interview, and oversee onboarding to integrate new employees while also effectively planning succession.
• Provide initial training for new staff and ongoing education and development for all team members to enhance skills and stay current with standards.
• Manage staff scheduling from finding substitutions, adding and removing classes and communicating to customers of scheduling changes.
• Supervise instructors and lifeguards to ensure high-quality lessons and adherence to safety and brand standards.
• Foster an inclusive and positive workplace culture through teambuilding activities, recognition, and growth opportunities.
• Provide employees with ongoing coaching, feedback, and support to foster continuous improvement and professional growth.

Assistant Manager

• Lead a diverse team and manage 4-wall swim school operations.
• Increase sales through enrollment while ensuring profitability.
• Oversee expanding aquatics programs and ensure a safe, clean environment.
• Deliver a world-class customer experience and engage the local community effectively.
• Manage class scheduling and staffing levels to meet business demands.
• Ensure operations comply with safety standards and regulations.
• Promote a safety culture and execute quality assurance standards.
• Leverage financial data to execute strategies for revenue and profitability.
• Monitor expenses while balancing brand standards and financial outcomes.
• Manage recruitment, onboarding, and staff retention initiatives.
• Provide ongoing training and development for team members.

General Manager

Customer Support

• Perform administrative duties including Terms & Conditions processing, aged accounts follow-up, and attendance tracking (via iClassPro or equivalent system).
• Answer all incoming phone calls within three rings and return messages in a timely manner.
• Maintain accurate and timely student attendance records, ensuring smooth class operations.
• Assist with facility cleanliness: lobby, observation area, restrooms, and front desk.
• Support daily opening and closing procedures to ensure readiness for customers.
• Support lead conversion efforts through tours, trial lessons, and enrollment follow-ups.
• Execute retention activities including re-enrollment calls, check-ins with dropped students, and parent outreach.
• Manage in-school customer requests, including schedule changes, account updates, and billing questions.
• Provide a warm and professional welcome to all customers, greeting them by name with high energy.
• Handle greetings and goodbyes to ensure every family feels appreciated.
• Conduct school tours, explaining programs and emphasizing the value of lessons.
• Respond to customer inquiries (in person, by phone, and email) with accuracy, enthusiasm, and empathy.
• Address and de-escalate customer issues promptly, finding solutions that strengthen relationships.
• Proactively engage with parents about their child’s progress and upcoming opportunities.
• Collaborate with instructors and managers to ensure smooth operations.
• Support a safety-focused culture by adhering to all brand and facility standards.
• Participate in staff meetings and training sessions to continually improve service.

Customer Care Associate

• Assist in instructing, deck management and front desk duties to ensure efficient and effective operations.
• Effectively manage scheduling and staffing levels to meet business demands and class mix.
• Assist in ensuring all operations comply with local, state, and federal regulations.
• Assist in the opening and closing of the facility to ensure cleanliness, safety and operational standards.
• Promote a safety culture for our team, students, and parents.
• Assist General Manager in pulling reports to manage swim school’s performance.
• Manage recruitment, post jobs, interview, and oversee onboarding.
• Provide initial training for new staff and ongoing education for all team members.
• Supervise instructors and lifeguards to ensure high-quality lessons.
• Deliver a world-class experience by addressing customer inquiries.
• Execute strategies to enhance customer engagement and retention.
• Assist in local marketing initiatives to promote programs.

Customer Care

• Perform administrative duties including Terms & Conditions processing, aged accounts follow-up, and attendance tracking (via iClassPro or equivalent system).
• Answer all incoming phone calls within three rings and return messages in a timely manner.
• Maintain accurate and timely student attendance records, ensuring smooth class operations.
• Assist with facility cleanliness: lobby, observation area, restrooms, and front desk.
• Support daily opening and closing procedures to ensure readiness for customers.
• Support lead conversion efforts through tours, trial lessons, and enrollment follow-ups.
• Execute retention activities including re-enrollment calls, check-ins with dropped students, and parent outreach.
• Manage in-school customer requests, including schedule changes, account updates, and billing questions.
• Provide a warm and professional welcome to all customers, greeting them by name with high energy.
• Handle greetings and goodbyes to ensure every family feels appreciated.
• Conduct school tours, explaining programs and emphasizing the value of lessons.
• Respond to customer inquiries (in person, by phone, and email) with accuracy, enthusiasm, and empathy.
• Address and de-escalate customer issues promptly, finding solutions that strengthen relationships.
• Proactively engage with parents about their child's progress and upcoming opportunities.
• Collaborate with instructors and managers to ensure smooth operations.
• Support a safety-focused culture by adhering to all brand and facility standards.
• Participate in staff meetings and training sessions to continually improve service.

Accountant

• Analyze expense reports, meticulously track, and report expenditures, as well as contribute to budgeting process.
• Oversee corporate credit card reconciliations and manage disputes or fraudulent transactions.
• Ensure timely handling of reimbursements and employee credit card deactivations.
• Involvement in full accounts payable cycle, including vendor onboarding, invoice verification, coding, and data entry, ensuring compliance with company policies and procedures.
• Ensure invoices and credit card transactions are recorded at the correct companies/subsidiaries.
• Arrange for and execute intercompany expense allocations as needed.
• Develop and maintain strong relationships with vendors and other stakeholders.
• Resolve payment discrepancies promptly and professionally.
• Coordinate month-end and year-end closing activities related to accounts payable, including accruals, reconciliations, and journal entries.
• Ensure compliance with tax regulations (including 1099 filings), vendor agreements, and internal controls.
• Keep a constant and diligent eye focused on preventing, identifying, and mitigating accounts payable related fraud.
• Ensure adherence to internal controls and financial policies across the organization, mitigating financial risks and maintaining compliance with relevant regulations.
• Coordinate and provide required information and support to external auditors for the annual audit.
• Perform other ad hoc accounting duties or projects as needed.

Accounts Payable Accountant

• Lead a diverse team, manage 4-wall swim school operations, and increase sales through enrollment while ensuring profitability.
• Oversee our expanding aquatics programs, ensure a safe and clean environment, deliver a world-class customer experience, and engage the local community effectively.
• Ensure all operations comply with local, state, and federal regulations, including safety standards, health codes, and employment law.
• Leverage financial data and reporting to build and execute strategies to deliver the expected outcomes with revenue and profitability.
• Manage recruitment, post jobs, interview, and oversee onboarding to integrate new employees while also effectively planning succession.
• Deliver a world-class customer experience, leveraging Net Promoter Score (NPS) to measure effectiveness and adjust where needed.
• Develop and implement a local marketing strategy to promote the school’s programs and ensure continuous growth and community involvement.