Customer Support Representative
Roofr
Bilingual Customer Service Specialist
YouSet
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇨🇦 Canada
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Client engagement: Assist clients with their home and auto insurance needs. Answer questions, provide documentation, and process billing requests.
- Client follow-ups: Proactively contact clients regarding their policies to ensure we continuously offer the policy that best meets their needs.
- Communication: Communicate effectively by phone, email, and SMS with our clients to build trust. Deliver exceptional customer service.
- Performance evaluation: Monitor personal performance and meet daily/weekly/monthly targets.
- Documentation: Keep accurate notes of client interactions and log follow-up activities in our CRM.
- Collaboration: Work closely with the customer service team to achieve team goals. Contribute to developing strategies to increase customer retention and overall satisfaction.
- Career development: Pass your broker licensing exams (AMF and RIBO) after your first year with us.
Requirements
- You have at least 5 years of relevant customer service experience
- You are proactive and have strong problem-solving skills
- You have strong verbal and written communication skills in both French and English
- You are a quick learner with an interest in technology
Benefits
- Competitive compensation with monthly bonus
- Up to 5 weeks of vacation per year
- Group benefits (health, dental, vision, etc.) and life insurance
- 100% remote or downtown Montreal office
- Flexible start date (but the sooner, the better!)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
client engagementproactiveproblem-solvingverbal communicationwritten communicationquick learnercustomer servicecollaborationperformance evaluationdocumentation
Certifications
AMF licensingRIBO licensing
