Bilingual Customer Service Specialist
YouSet
Customer Support Representative
Roofr
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇨🇦 Canada
Visit company websiteSalary
💰 CA$50,000 - CA$60,000 per year
Job Level
Junior
About the role
- Deliver high-quality customer support via phone, email, and chat, seeing customer issues through to resolution.
- Assist customers and internal teams with inquiries, troubleshoot complex issues, and provide solutions with a focus on providing exceptional service.
- Track and update support tickets and activities in our CRM.
- Develop and maintain excellent product knowledge, staying updated on developments and enhancements.
- Work closely with our Sales, Customer Success, Implementation, and Product teams to ensure an outstanding customer journey.
- Bring innovation and creativity to the role with a balanced focus on both quality and efficiency.
Requirements
- 1 - 3 years of customer support experience.
- Excellent communication and creative problem solving skills.
- Experience interacting with a high daily volume of customers through emails, chats, and calls.
- Experience in a fast-paced startup environment is a big plus.
- Experience with Zendesk is a plus.
Benefits
- 1st week of employment is mandatory PTO!
- 1 Friday off per month (we call those our laundry days!)
- Company wide paid shutdown for the week between Christmas and New Years
- Flexible time off
- 80% employer paid benefits
- RRSP/401k match
- Generous Parental Leave policy
- We host 2 retreats per year and great team building activities
- Ample learning and development opportunities to continue growing your career
- Home office setup stipend
- Internet and phone allowance
- Remote first culture
- Weekly Friday paydays!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer supporttroubleshootingCRM
Soft skills
communicationcreative problem solvingcustomer serviceinnovationcreativity
