Manager, Customer Support Enablement
AgencyAnalytics
Bilingual Customer Service Representative
TP
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇨🇦 Canada
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Provide first-line technical support regarding the installation, operation, and maintenance of products and applications, and respond to other types of incoming customer inquiries
- Build and maintain positive customer relationships by offering tailored solutions and ensuring requests are handled appropriately through coordination with various functions across the company
- Troubleshoot and resolve technical issues using established diagnostic tools and procedures
- Escalate customer issues as needed
- Responsible for accurate data entry using prescribed applications
Requirements
- Must be at least 18 years old
- Full-time availability
- Reliable wired high-speed home Internet — Wi-Fi is not permitted
- Excellent command of English and French
- Strong computer skills
- Bilingualism (French and English, both spoken and written) is required to handle customer calls from English- and French-speaking clients across Canada and worldwide
Benefits
- Remote work
- Employee referral program
- Comprehensive medical, dental, and benefits plans
- Attractive discounts on everyday products and services through the company's employee perks program in Canada
- Career advancement opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
technical supporttroubleshootingdata entrydiagnostic tools
Soft skills
customer relationship managementcommunicationproblem-solvingcoordinationbilingualism
