Customer Support Specialist
Loopio
Customer Service Representative
TP
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇨🇦 Canada
Visit company websiteJob Level
Junior
About the role
- Provide first level customer service solutions in regard to client products.
- Build and maintain positive customer relations by offering personalized solutions.
- Strive to exceed expectations.
- Ensure requests are handled appropriately by coordinating with various functions within the company.
- Schedule service calls and follow up with customers/clients.
- Troubleshoots and resolves technical issues using established diagnostics tools and procedures.
- Responsible for accurate data input using prescribed applications.
- Exceptional call handling soft skills, must possess the ability to conduct active listening while being empathetic and reassuring the customer.
- Collaborate with your team to achieve high-quality service standards.
- Demonstrates passion for customer service, ownership of the customer experience and determination to deliver a comprehensive resolution.
- Able to effectively tailor communication and style to differing audiences and read verbal and non-verbal cues.
- Adhere to all client policies, procedures, and industry regulations.
- Answer inbound/outbound customer queries.
- Approaches problems flexibly and can adapt and modify approach without compromising outcome.
Requirements
- Minimum 6 months of experience in customer facing environments (phone, chat, in person, etc.)
- Minimum high school degree.
- A degree or certification in technology is a plus.
- Working knowledge of Microsoft Office applications including Outlook, Word & Excel preferred
- Must be at least 18 years old
- Excellent communication/comprehension skills in English.
- Able to communicate clearly and effectively, both written and verbal
- Ability to type 35 wpm and successfully pass our language/grammar screening
- Excellent home internet hardwired.
- Strong work ethic with dependable track record
Benefits
- Competitive compensation package, including an additional premium for bilingual skills
- Medical and dental benefits, plus an Employee Assistance Program
- Paid training
- Employee referral program – earn $500 for every referral hired
- Exclusive perks and discounts with Canada’s leading employee perks program
- Internal career advancement opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data inputtechnical troubleshootingdiagnostics toolsMicrosoft Officetyping 35 wpm
Soft skills
customer serviceactive listeningempathycommunication skillsflexibilityproblem-solvingteam collaborationownership of customer experience
Certifications
high school degreetechnology certification
