Customer Service Representative
TP
Customer Experience Specialist, French Bilingual
Que
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇨🇦 Canada
Visit company websiteSalary
💰 CA$24 - CA$25 per hour
Job Level
JuniorMid-Level
About the role
- Use your critical thinking and empathy to troubleshoot and resolve Canadian customer concerns, turning potential negative experiences into positive ones.
- Build lasting customer loyalty by providing personalized support that leaves a great impression, while adapting quickly to diverse needs and offering effective, tailored solutions.
- Navigate multiple systems and handle multiple inquiries simultaneously, ensuring a world-class and efficient customer experience.
- Identify recurring customer issues or trends and provide feedback to improve both the customer experience and internal processes.
- Ensure consistent achievement of key performance metrics, including CSAT (Customer Satisfaction), customer retention, response time, and productivity.
Requirements
- High School diploma or GED equivalent.
- Bilingual in French and English.
- Minimum 2 years of Customer Service experience, including direct experience servicing Canadian customers.
- Proven ability to manage time and prioritize tasks effectively in a remote, team-oriented environment.
- Proven track record of handling high-volume Canadian customer inquiries across multiple digital channels (phone, email, chat).
- Extensive experience in a role where resolving customer issues and problem-solving for Canadian customers was a core responsibility.
- Proven ability to write and communicate with clarity, professionalism, and attention to detail when interacting with Canadian customers across multiple channels.
- Reliable high-speed internet with a minimum download speed of 75+ Mbps and upload speed of 10+ Mbps.
Benefits
- Competitive Pay that Grows With You: Start at $24 CAD/hour, increasing to $25 CAD/hour after successfully passing the 90-day introductory period.
- Extra Earning Power: Earn up to $1,300 CAD each month in performance-based bonus pay.
- We Invest In You: 3-week paid training and a thoughtful onboarding experience to set you up for success.
- Set Schedule, Guaranteed Hours: You’ll know your schedule ahead of time and receive a reliable paycheck.
- Comprehensive Benefits: Hospital Coverage, Paramedical, Dental, Vision & Prescription, Virtual Healthcare, Life and Disability Coverage, and more.
- Refer Your Friends: Earn a bonus when your referrals join the team.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer serviceproblem-solvingtime managementprioritizationdigital communicationcustomer retentionCSATinquiry handlingremote work
Soft skills
critical thinkingempathyadaptabilitycommunicationattention to detailteamworkpersonalizationloyalty building
Certifications
High School diplomaGED
