YOUSE

Engineering Manager

• Lead and develop coordinators and Tech Leads, strengthening a culture of leadership, collaboration, and high performance.
• Act as a leader of leaders, supporting people management, decision-making, and team growth.
• Manage the full employee lifecycle: hiring, development, performance, succession, and retention.
• Define, together with technical leadership, the engineering strategy, ensuring quality, scalability, security, and efficiency of solutions.
• Drive technological evolution by promoting best practices in architecture, automation, observability, incident management, and continuous improvement.
• Monitor engineering metrics and ensure prioritization of technical risks and modernization initiatives.
• Manage budget, capacity, investments, vendors, and strategic projects for the area.
• Partner with Product, Business, Data, Architecture, and other areas, influencing strategic decisions and connecting technology to business outcomes.
• Communicate results, risks, and directions to different audiences, including executive leadership.

Software Engineering Manager

Technical Product Manager

• Act as the link between business and technology: understand customer and business needs, translate them into clear technical requirements, and ensure the development team knows exactly what needs to be done.
• Guide technical decisions: help define, together with the team, which technologies, architectures, and solutions best meet the project's needs, always aligning with product objectives.
• Prioritize the backlog: organize demands so the team stays focused, balancing technical improvements, new features, and maintenance.
• Communicate and align expectations: engage with stakeholders, clients, and internal teams to ensure everyone understands what is being done, why, and how.
• Ensure quality and sustainability: oversee maintenance and infrastructure to keep the product reliable, scalable, and secure in the long term.
• Serve as a bridge between business areas and development teams: ensure business needs are clearly defined and converted into technical requirements.
• Advise on technical decisions: actively participate in planning, bringing both functional and technical perspectives to architecture, infrastructure, and product design decisions.
• Translate functional requirements into technical stories and tasks: ensure the backlog is clearly understood by all parties, detailing acceptance criteria and the definition of done.
• Prioritize the backlog: together with the business team, balance the need to deliver value quickly with maintenance demands and system infrastructure evolution.
• Manage maintenance and infrastructure: oversee performance, security, and scalability aspects, aligning them with the product roadmap.
• Communicate effectively: maintain continuous dialogue with clients, stakeholders, and internal teams to align expectations, share progress, and resolve impediments.
• Ensure technical feasibility: assess the complexity of requests and guide the team in adopting agile methodologies and software engineering best practices.

Technical Product Owner

Backend Engineer

• Experience with Ruby on Rails *or* experience with another backend language and willingness to learn Ruby
• Knowledge of relational databases (PostgreSQL)
• Experience with RESTful APIs and microservices-oriented architecture
• Git and collaborative version control
• Experience integrating frontend and backend.

Mid-level Ruby Developer

Customer Success Manager

• Act as the business owner for the CRM project, representing business needs to Technology, Data Engineering and external vendors;
• Define and detail the Single Customer View brief, specifying: required data, sources, construction rules, entity relationships and granularity;
• Ensure the Single Customer View is built according to the approved brief, monitoring schedule, dependencies, risks and deliverables;
• Lead the implementation of Salesforce platforms, translating business needs into functional requirements together with the Product Owner (PO);
• Define and validate CRM business rules, such as campaign typologies;
• Develop the consolidated monthly campaign plan, with projected commercial and financial returns aligned to company targets;
• Lead governance forums with peer areas, including planning, prioritization and results meetings;
• Analyze campaign performance, ensuring results generation, continuous learning and strategic evolution;
• Work closely with areas such as Brand Experience, Sales Channels, Product, CX, Operations, Market Intelligence, IT and Data Engineering, influencing decisions from a customer-centric perspective.

CRM Planning Specialist – Insurance

Analyst

• Support management in defining and monitoring the business plan (BP), targets, SLAs, and contracts.
• Monitor operational indicators (partner billing/revenue, conversion, average ticket value, lead volume, product share, churn, loss ratio).
• Use Looker dashboards to provide support.
• Propose best practices and strategies to meet challenges and achieve results.
• Coordinate with the sales team (Altio x Agency) on campaigns and training.
• Provide support for operational issues and feedback to partners related to bugs, workflows, processes, and the sales journey.
• Collaborate with Technology to support adjustments and improvements to integration with the Nexus platform and Portal.
• Monitor billing and commission reports and controls for monthly validation.
• Interact with the Sigdc team — supporting files for Caixa x MDS payments.
• Identify opportunities and suggest improvements in the sales process, integration, and communication flow.
• Develop and run sales recognition campaigns (Altio).
• Create dashboards for partner operations and sales tracking; schedule automatic dashboard delivery to partners.
• Maintain real-time controls for productivity KPIs (Looker Intraday).
• Manage supplier payments and issue invoices (Partner Portal + AdminV2).
• Define operational and strategic sales indicators to scale the business (Looker — Churn + Activation).
• Support the CX team with issue handling and complaints.
• Oversee partner onboarding and post-implementation, including integration and product testing (journey and improvements in Nexus).

Software Engineering Manager

Technical Product Owner

Mid-level Ruby Developer

CRM Planning Specialist – Insurance

Commercial Planning and Performance Analyst – Bancassurance