YOUSE

Analyst

• Support management in defining and monitoring the business plan (BP), targets, SLAs, and contracts.
• Monitor operational indicators (partner billing/revenue, conversion, average ticket value, lead volume, product share, churn, loss ratio).
• Use Looker dashboards to provide support.
• Propose best practices and strategies to meet challenges and achieve results.
• Coordinate with the sales team (Altio x Agency) on campaigns and training.
• Provide support for operational issues and feedback to partners related to bugs, workflows, processes, and the sales journey.
• Collaborate with Technology to support adjustments and improvements to integration with the Nexus platform and Portal.
• Monitor billing and commission reports and controls for monthly validation.
• Interact with the Sigdc team — supporting files for Caixa x MDS payments.
• Identify opportunities and suggest improvements in the sales process, integration, and communication flow.
• Develop and run sales recognition campaigns (Altio).
• Create dashboards for partner operations and sales tracking; schedule automatic dashboard delivery to partners.
• Maintain real-time controls for productivity KPIs (Looker Intraday).
• Manage supplier payments and issue invoices (Partner Portal + AdminV2).
• Define operational and strategic sales indicators to scale the business (Looker — Churn + Activation).
• Support the CX team with issue handling and complaints.
• Oversee partner onboarding and post-implementation, including integration and product testing (journey and improvements in Nexus).

Commercial Planning and Performance Analyst – Bancassurance

Backend Engineer

• Experiência com Ruby on Rails ou outra linguagem backend e disponibilidade de aprender Ruby
• Conhecimentos em bancos relacionais (PostgreSQL)
• Experiência com APIs RESTful e arquitetura orientada a microsserviços
• Git e versionamento colaborativo
• Vivência em integração entre frontend e backend.

Commercial Planning and Performance Analyst – Bancassurance

Desenvolvedora Ruby Pleno