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Customer Support

• Support users: with empathy and clarity, via email or chat;
• Conduct onboarding for new customers: explain how the platform works, answer questions, and ensure everyone knows how to use the platform properly;
• Create support materials: such as presentations and short articles to scale trainings and improve communication with users;
• Maintain close contact with customers: monitor platform usage and assist when needed;
• Log support interactions: so the team can track metrics and identify patterns;
• Bring insights and requests to the Product team: based on what you see and hear from users.

Junior Customer Experience Analyst