your/dev.

Customer Support

• Assist users: respond with empathy and clarity via email and chat;
• Onboard new customers: explain how the platform works, answer questions, and ensure all users can use the platform correctly;
• Create support materials: such as presentations and short articles to scale training and improve communication with users;
• Maintain close client relationships: monitor platform usage and provide assistance when needed;
• Record interactions and support cases: so the team can track metrics and identify patterns;
• Provide insights and requests to the Product team: based on user feedback and observations.

Customer Experience Analyst – Junior