Youngstown Area Goodwill Industries

Customer Support

• Greet and assist customers with a welcoming and professional demeanor
• Answer customer inquiries and provide information about products and store policies
• Process transactions accurately using the cash register
• Maintain a clean and organized sales floor and checkout area
• Assist with restocking merchandise and ensuring displays are appealing
• Work collaboratively with team members to meet store goals

Customer Service Representative

• Supervise all functions of the retail store and donation center in the absence of the Store Manager and/or Assistant Manager.
• Utilize staff on duty efficiently – help build a strong and motivated store team.
• Emphasis on customer service and production.
• Promote sales growth and attend to store merchandising.
• Assist customers quickly and courteously with their purchase.
• Maintain a pleasant environment in the store among customers and store staff at all times.
• Will do daily paperwork in absence of Store Manager or Assistant Manager.
• Maintain proper handling of merchandise according to store standards/procedures/policies.
• Employee will assist in store operation such as stocking shelves, putting inventory away, and rotating stock.

Customer Service Supervisor

Manager

• Assist the Store Manager in overseeing all store operations, including sales, customer service, and inventory management.
• Supervise, train, and motivate staff to achieve performance goals and maintain high service standards.
• Ensure the store is clean, organized, and visually appealing for customers.
• Handle customer inquiries, complaints, and escalations with professionalism.
• Monitor cash handling procedures and ensure transaction accuracy.
• Support scheduling, payroll, and other administrative tasks.
• Collaborate with the Store Manager to implement sales strategies and meet financial targets.
• Ensure compliance with Goodwill policies, safety standards, and operational procedures.

Assistant Store Manager

• Greet and assist customers with a welcoming and professional demeanor.
• Answer customer inquiries and provide information about products and store policies.
• Process transactions accurately using the cash register.
• Maintain a clean and organized sales floor and checkout area.
• Assist with restocking merchandise and ensuring displays are appealing.
• Work collaboratively with team members to meet store goals.

• Supervise all functions of the retail store and donation center in the absence of the Store Manager and/or Assistant Manager, including overseeing the other customer service supervisors.
• Utilize staff on duty efficiently – help build a strong and motivated store team.
• Emphasis on customer service and production.
• Promote sales growth and attend to store merchandising.
• Ability to supervise without showing partiality.
• Aware of store safety and security.
• Assist customers quickly and courteously with their purchase.
• Maintain a pleasant environment in the store among customers and store staff at all times.
• Will be fair-minded but firm in direction.
• Maintain proper handling of merchandise according to store standards/procedures/policies.
• Sufficient mathematical skills to use cash register and complete paperwork.
• Will do daily paperwork in absence of Store Manager or Assistant Manager.
• Follow cash and banking procedures accurately.
• The Lead Customer Service Supervisor is responsible and accountable for safeguarding store cash, mid-day and night bank deposits.
• Work cooperatively with store management and staff.
• A good communicator with store management and staff.
• Employee will assist in store operation such as stocking shelves, putting inventory away, rotating stock.
• Help maintain store appearance – maintenance, such as dusting, sweeping as necessary.
• Employee will adhere to all store policies and procedures closely to assure the smooth, consistent operation of the store.
• Aware of shrinkage – internal and external. Be able to keep busy and when task is completed, be able to recognize merchandising and maintenance needs.
• Employee will have occasional short deadlines and work environment hectic with occasional high stress.
• Employee will annually review the Code of Ethics to assure departmental compliance with it.
• Make suggestions for revisions, additions, etc. Employee will annually review the Corporate Responsibility Policy to ensure departmental compliance with it. Make suggestions for revisions, additions, etc.