Customer Service Supervisor
Youngstown Area Goodwill Industries
part-time
Posted on:
Location Type: Office
Location: Youngstown • Ohio • United States
Visit company websiteExplore more
Salary
💰 $14 per hour
Job Level
About the role
- Supervise all functions of the retail store and donation center in the absence of the Store Manager and/or Assistant Manager, including overseeing the other customer service supervisors.
- Utilize staff on duty efficiently – help build a strong and motivated store team.
- Emphasis on customer service and production.
- Promote sales growth and attend to store merchandising.
- Ability to supervise without showing partiality.
- Aware of store safety and security.
- Assist customers quickly and courteously with their purchase.
- Maintain a pleasant environment in the store among customers and store staff at all times.
- Will be fair-minded but firm in direction.
- Maintain proper handling of merchandise according to store standards/procedures/policies.
- Sufficient mathematical skills to use cash register and complete paperwork.
- Will do daily paperwork in absence of Store Manager or Assistant Manager.
- Follow cash and banking procedures accurately.
- The Lead Customer Service Supervisor is responsible and accountable for safeguarding store cash, mid-day and night bank deposits.
- Work cooperatively with store management and staff.
- A good communicator with store management and staff.
- Employee will assist in store operation such as stocking shelves, putting inventory away, rotating stock.
- Help maintain store appearance – maintenance, such as dusting, sweeping as necessary.
- Employee will adhere to all store policies and procedures closely to assure the smooth, consistent operation of the store.
- Aware of shrinkage – internal and external. Be able to keep busy and when task is completed, be able to recognize merchandising and maintenance needs.
- Employee will have occasional short deadlines and work environment hectic with occasional high stress.
- Employee will annually review the Code of Ethics to assure departmental compliance with it.
- Make suggestions for revisions, additions, etc. Employee will annually review the Corporate Responsibility Policy to ensure departmental compliance with it. Make suggestions for revisions, additions, etc.
Requirements
- A high school diploma or equivalent is required.
- A minimum of one year retail sales experience is required.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
mathematical skillscash register operationpaperwork completionmerchandise handlinginventory managementbanking proceduressales growthcustomer service
Soft Skills
supervisioncommunicationteam buildingfair-mindednesscustomer assistanceproblem-solvingadaptabilitystress management
Certifications
high school diploma or equivalent