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Customer Service Supervisor
Youngstown Area Goodwill Industries. Supervise all functions of the retail store and donation center in the absence of the Store Manager and/or Assistant Manager, including overseeing the other customer service supervisors.
About the role
Key responsibilities & impact- Supervise all functions of the retail store and donation center in the absence of the Store Manager and/or Assistant Manager, including overseeing the other customer service supervisors.
- Utilize staff on duty efficiently – help build a strong and motivated store team.
- Emphasis on customer service and production.
- Promote sales growth and attend to store merchandising.
- Ability to supervise without showing partiality.
- Aware of store safety and security.
- Assist customers quickly and courteously with their purchase.
- Maintain a pleasant environment in the store among customers and store staff at all times.
- Will be fair-minded but firm in direction.
- Maintain proper handling of merchandise according to store standards/procedures/policies.
- Sufficient mathematical skills to use cash register and complete paperwork.
- Will do daily paperwork in absence of Store Manager or Assistant Manager.
- Follow cash and banking procedures accurately.
- The Lead Customer Service Supervisor is responsible and accountable for safeguarding store cash, mid-day and night bank deposits.
- Work cooperatively with store management and staff.
- A good communicator with store management and staff.
- Employee will assist in store operation such as stocking shelves, putting inventory away, rotating stock.
- Help maintain store appearance – maintenance, such as dusting, sweeping as necessary.
- Employee will adhere to all store policies and procedures closely to assure the smooth, consistent operation of the store.
- Aware of shrinkage – internal and external. Be able to keep busy and when task is completed, be able to recognize merchandising and maintenance needs.
- Employee will have occasional short deadlines and work environment hectic with occasional high stress.
- Employee will annually review the Code of Ethics to assure departmental compliance with it.
- Make suggestions for revisions, additions, etc. Employee will annually review the Corporate Responsibility Policy to ensure departmental compliance with it. Make suggestions for revisions, additions, etc.
Requirements
What you’ll need- A high school diploma or equivalent is required.
- A minimum of one year retail sales experience is required.
Benefits
Comp & perks- 🌐 Worldwide Post a Job Affiliates ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs Account Youngstown Area Goodwill Industries Website LinkedIn All Job Openings 201 - 500 employees Founded 1893 🤝 Non-profit 📚 Education 🛒 Retail 🔥 Funding within the last year 💰 $500k Grant - Goodwill Industries Of Youngstown Ohio on 2025-09 Non-profit
- Education
- Retail Youngstown Area Goodwill Industries is a nonprofit organization serving Eastern Ohio and Western Pennsylvania since 1894. It operates a network of 10 retail thrift stores (plus an online store) and manages donation pickups, using retail revenue and donations to fund mission programs. The organization provides education, vocational training, workforce development, career services, vision screening, voucher programs, and community support to help individuals overcome employment barriers and gain independence. Customer Service Supervisor 🔥 40 minutes ago 🏢 Youngstown – Onsite 💵 $13 / hour ⏱ Part Time 🟢 Junior 💝 Customer Support 🚫👨🎓 No degree required Apply Now Find Hiring Managers Customize resume for this job ☆ Save ☑️ Mark as applied ❌ Hide Report problem 📋 Description
- Supervise all functions of the retail store and donation center in the absence of the Store Manager and/or Assistant Manager, including overseeing the other customer service supervisors.
- Utilize staff on duty efficiently – help build a strong and motivated store team.
- Emphasis on customer service and production.
- Promote sales growth and attend to store merchandising.
- Ability to supervise without showing partiality.
- Aware of store safety and security.
- Assist customers quickly and courteously with their purchase.
- Maintain a pleasant environment in the store among customers and store staff at all times.
- Will be fair-minded but firm in direction.
- Maintain proper handling of merchandise according to store standards/procedures/policies.
- Sufficient mathematical skills to use cash register and complete paperwork.
- Will do daily paperwork in absence of Store Manager or Assistant Manager.
- Follow cash and banking procedures accurately.
- The Lead Customer Service Supervisor is responsible and accountable for safeguarding store cash, mid-day and night bank deposits.
- Work cooperatively with store management and staff.
- A good communicator with store management and staff.
- Employee will assist in store operation such as stocking shelves, putting inventory away, rotating stock.
- Help maintain store appearance – maintenance, such as dusting, sweeping as necessary.
- Employee will adhere to all store policies and procedures closely to assure the smooth, consistent operation of the store.
- Aware of shrinkage – internal and external. Be able to keep busy and when task is completed, be able to recognize merchandising and maintenance needs.
- Employee will have occasional short deadlines and work environment hectic with occasional high stress.
- Employee will annually review the Code of Ethics to assure departmental compliance with it.
- Make suggestions for revisions, additions, etc. Employee will annually review the Corporate Responsibility Policy to ensure departmental compliance with it. Make suggestions for revisions, additions, etc. 🎯 Requirements
- A high school diploma or equivalent is required.
- A minimum of one year retail sales experience is required. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
mathematical skillscash register operationpaperwork completionmerchandise handlinginventory managementbanking proceduressales growthcustomer service
Soft Skills
supervisioncommunicationteam buildingfair-mindednesscustomer assistanceproblem-solvingadaptabilitystress management
Certifications
high school diploma or equivalent