Yokoy

Customer Support

• Take ownership of triaging incoming Level 2 support requests.
• Interact with our internal engineering team on a daily basis.
• Track-to-resolution of recorded incidents or bugs.
• Answer and handle customer inquiries as well as other operational issues.
• Act as an internal source of knowledge for the operational use of our tool.
• Work closely with Onboarding and Engineering to improve our software and resolve customer concerns.
• Shape the Customer Care area and bring support knowledge to the next level.

Technical Customer Care Specialist, German Speaker

• Take ownership of incoming requests from customers, including the creation of tickets for the internal organization
• Manage the tracking-to-resolution of recorded incidents or bugs
• Answer and handle customer inquiries for customers in Germany, Switzerland, and the rest of Europe
• Act as the internal first point of contact for knowledge on the operational use of our software
• Communicate with end users and internal teams to investigate issues and provide feedback
• Influence customer satisfaction through central role in customer success processes

Customer Care Specialist, German Speaker

Solutions Engineer

• Yokoy bietet eine KI-gestützte All-in-One-Lösung zur Automatisierung des Ausgabenmanagements; Integration mit TravelPerk.
• Technical Leadership: Leite technische Discovery-Sessions mit Enterprise-Kunden, entwirf Solution-Designs und prüfe Machbarkeit komplexer Anforderungen.
• Integration Architecture & Design: Entwerfe und implementiere Integrationen über Finance-, HCM-/Payroll-, Procurement- und Projektmanagement-Systeme; entwickle Frameworks für Treasury-, Karten- und Bankzahlungs-Lösungen; sichere Qualität durch Dokumentation, Tests und Proof-of-Concepts.
• Project Transition & Customer Success: Begleite Kunden vom Pre-Sales bis zum Projekt-Kick-off, sorge für nahtlose Übergabe und übernimm technische Eskalationen.
• Cross-Functional Collaboration: Arbeite eng mit Solution Consultants, Product, Engineering und Professional Services zusammen und unterstütze Marketing und Sales.

Technical Customer Care Specialist, German Speaker

Customer Care Specialist, German Speaker

Solutions Architect