Yokoy

Consultant

• Lead and manage the technical work stream of Yokoy implementation projects with customers' existing systems.
• Ensure alignment with client requirements on technical work stream.
• Provide expert guidance on integrating Yokoy with enterprise systems, including ERP and HR solutions.
• Consult on our Spend Export File, tailoring its configuration to customer requirements to minimize manual manipulation.
• Design, implement, and troubleshoot integrations using APIs and sFTP.
• Debug integration issues to ensure smooth data flow between systems.
• Map and transform data between different systems for synchronization.
• Work closely with clients to analyze technical requirements and act as the primary technical liaison.

Technical Consultant, German Speaker

Accounting Manager

• Drive the vision, strategy, and execution for accounting integrations (ERP) product area.
• Connect TravelPerk/Yokoy with globally operating ERP systems for seamless accounting, reimbursement and payment processing.
• Use data and user feedback to uncover opportunities and translate findings into actionable strategies.
• Define clear product strategies, success metrics, and plans to solve the right problems.
• Collaborate with developers, designers, Implementation, Sales Engineering, Account Managers and other functions to deliver value incrementally.
• Create and maintain product documentation and training materials; act as the go-to expert.
• Lead with servant-leadership: help the team stay focused, remove distractions, and foster creativity and collaboration.
• Continuously learn and share insights to level up the product function and drive global growth and accounting automation.

Senior Product Manager, Accounting Integrations, ERP

Customer Support

• Take ownership of incoming requests from customers, including the creation of tickets for the internal organization
• Manage the tracking-to-resolution of recorded incidents or bugs
• Answer and handle customer inquiries for customers in Germany, Switzerland, and the rest of Europe
• Act as the internal first point of contact for knowledge on the operational use of our software
• Communicate with end users and internal teams to investigate issues and provide feedback
• Influence customer satisfaction through central role in customer success processes

Customer Care Specialist, German Speaker

• Take ownership of triaging incoming Level 2 support requests.
• Interact with our internal engineering team on a daily basis.
• Track-to-resolution of recorded incidents or bugs.
• Answer and handle customer inquiries as well as other operational issues.
• Act as an internal source of knowledge for the operational use of our tool.
• Work closely with Onboarding and Engineering to improve our software and resolve customer concerns.
• Shape the Customer Care area and bring support knowledge to the next level.

Technical Customer Care Specialist, German Speaker

Solutions Engineer

• Yokoy bietet eine KI-gestützte All-in-One-Lösung zur Automatisierung des Ausgabenmanagements; Integration mit TravelPerk.
• Technical Leadership: Leite technische Discovery-Sessions mit Enterprise-Kunden, entwirf Solution-Designs und prüfe Machbarkeit komplexer Anforderungen.
• Integration Architecture & Design: Entwerfe und implementiere Integrationen über Finance-, HCM-/Payroll-, Procurement- und Projektmanagement-Systeme; entwickle Frameworks für Treasury-, Karten- und Bankzahlungs-Lösungen; sichere Qualität durch Dokumentation, Tests und Proof-of-Concepts.
• Project Transition & Customer Success: Begleite Kunden vom Pre-Sales bis zum Projekt-Kick-off, sorge für nahtlose Übergabe und übernimm technische Eskalationen.
• Cross-Functional Collaboration: Arbeite eng mit Solution Consultants, Product, Engineering und Professional Services zusammen und unterstütze Marketing und Sales.

Technical Consultant, German Speaker

Senior Product Manager, Accounting Integrations, ERP

Customer Care Specialist, German Speaker

Technical Customer Care Specialist, German Speaker

Solutions Architect