Customer Care Manager – all genders
ValueNet Group
Technical Customer Care Specialist, German Speaker
Yokoy
full-time
Posted on:
Location: 🇪🇸 Spain
Visit company websiteJob Level
JuniorMid-Level
About the role
- Take ownership of triaging incoming Level 2 support requests.
- Interact with our internal engineering team on a daily basis.
- Track-to-resolution of recorded incidents or bugs.
- Answer and handle customer inquiries as well as other operational issues.
- Act as an internal source of knowledge for the operational use of our tool.
- Work closely with Onboarding and Engineering to improve our software and resolve customer concerns.
- Shape the Customer Care area and bring support knowledge to the next level.
Requirements
- At least 2-3 years of work experience in a customer support role and at least 1 year in Level 2 support.
- Experience working with and supporting technical concepts including APIs and SSO.
- Operational experience with a high turnover of external customer requests and internal clarifications from the team.
- Well-structured and detail-oriented approach to work.
- Fluency in English and German; additional languages are a plus.
