Customer Care Manager
ValueNet Group
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇪🇸 Spain
Visit company websiteJob Level
JuniorMid-Level
About the role
- Coordinate communication between internal departments and customers
- Develop and maintain long-term customer relationships through regular, personal contact
- Identify individual customer needs and ensure the satisfaction of companies and employees
- Proactively inform customers about new benefits, developments, and optimization opportunities
- Continuously expand the benefits offering and implement innovative bonus models
Requirements
- Completed degree in business administration or an equivalent qualification
- At least two years of professional experience, ideally in key account management, project management, or Customer Success Management
- Strong service and customer orientation combined with empathy, assertiveness, and excellent communication skills
- Able to work independently and solution-oriented, with strong planning and coordination skills
- Business-fluent German and English, both written and spoken
Benefits
- Flexible working hours
- Modern office on Fuerteventura or 100% remote within the Canary Islands
- Workation with extras: Up to 4 weeks of EU workation per year — including flight & accommodation if choosing Munich as location
- Fair conditions: 30 vacation days, permanent contract, and private supplementary health insurance
- Attractive compensation: Above-average salary compared to the national average
- Support with obtaining the NIE number and administrative procedures, plus a welcoming on-site team
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
key account managementproject managementCustomer Success Management
Soft skills
service orientationcustomer orientationempathyassertivenesscommunication skillsindependent worksolution-orientedplanning skillscoordination skills
Certifications
degree in business administrationequivalent qualification