Customer Care Manager – all genders
ValueNet Group
Customer Care Specialist, German Speaker
Yokoy
full-time
Posted on:
Location: 🇪🇸 Spain
Visit company websiteJob Level
Junior
About the role
- Take ownership of incoming requests from customers, including the creation of tickets for the internal organization
- Manage the tracking-to-resolution of recorded incidents or bugs
- Answer and handle customer inquiries for customers in Germany, Switzerland, and the rest of Europe
- Act as the internal first point of contact for knowledge on the operational use of our software
- Communicate with end users and internal teams to investigate issues and provide feedback
- Influence customer satisfaction through central role in customer success processes
Requirements
- You finished your studies or your apprenticeship or has some work experience of at least one year in an operational area (ideally Finance, Support, Customer Care)
- Background in finance and or accounting is a strong plus
- Operational experience with a high turnover of external customer inquiries and internal clarifications from the team is a plus
- Ability to handle a variety of tasks at a high frequency
- Structured and detail oriented approach to work
- Fluency in English and German, additional languages are a plus
