XS.com

Business Development Rep

• Ejecutar campañas dirigidas de llamadas en frío y alcance por correo electrónico
• Interactuar con clientes potenciales locales para comprender sus necesidades comerciales
• Gestionar el proceso de registro y activación de extremo a extremo
• Colaborar con equipos internos para reunir la documentación necesaria
• Mantener un registro impecable de toda la actividad de prospección local

Business Development Associate – LATAM, Spanish Speaking

Customer Support

• Respond to inquiries via live chat, email and phone
• Offer guidance and troubleshoot support to assist clients
• Handle client inquiries appropriately and ensuring that high level service is provided
• Introduce financial products and services
• Provide advanced financial customer service
• Cooperate effectively with other departments
• Contribute to teamwork to achieve goals
• Identify areas for improvement and share suggestions and feedback with the team
• Consult with appropriate specialist staff as required
• Perform other duties as directed by manager

Customer Support Officer

• Respond to inquiries via live chat, email, and phone.
• Introduce financial products and services.
• Provide advanced financial customer service.
• Work with other departments as required.
• Contribute to teamwork to achieve goals.
• Consult with appropriate specialist staff as required.
• Perform other duties as directed by the manager.
• Offer guidance and troubleshooting support to assist clients.
• Handle client inquiries appropriately and ensure that high-level service is provided.
• Identify areas for improvement and share suggestions and feedback with the team.
• Work with other departments as required - change to Cooperate effectively with other departments.

Communications

• Manage end-to-end email marketing campaign execution
• Plan, set up, and optimize email automation journeys and workflows
• Maintain customer segmentation, contact lists, and email databases
• Monitor campaign performance and provide analysis and actionable insights
• Support A/B testing and identify opportunities to improve engagement and conversion rates
• Collaborate with internal stakeholders to ensure timely campaign delivery

Business Development Associate – LATAM, Spanish Speaking

Customer Support Officer

Customer Support Officer

Email Communications Officer