Customer Support Officer

XS.com

Customer Support Officer providing financial customer service via live chat and email for LATAM markets. Collaborating with different departments and assisting clients with financial inquiries.

Posted 7/5/2026full-timeRemote • 🇺🇾 UruguayMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing advanced financial customer service while effectively communicating in English, Spanish, and Portuguese. Capable of multitasking and collaborating with various departments to enhance client satisfaction and operational efficiency.

Highest-signal resume keywords

Customer Service ExperienceFinancial Industry KnowledgeBilingual Communication SkillsBusiness Related DegreeComputer Literacy

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Financial Products KnowledgeCustomer SupportInquiry ResponseTroubleshooting SupportClient Guidance

Soft Skills

Excellent Communication SkillsInterpersonal SkillsTeamworkAdaptabilityMultitasking

Industry Keywords

Financial ServicesCustomer ServiceLive Chat SupportEmail SupportPhone Support

About the role

Key responsibilities & impact

Respond to inquiries via live chat, email, and phone.
Introduce financial products and services.
Provide advanced financial customer service.
Work with other departments as required.
Contribute to teamwork to achieve goals.
Consult with appropriate specialist staff as required.
Perform other duties as directed by the manager.
Offer guidance and troubleshooting support to assist clients.
Handle client inquiries appropriately and ensure that high-level service is provided.
Identify areas for improvement and share suggestions and feedback with the team.
Work with other departments as required - change to Cooperate effectively with other departments.

Requirements

What you’ll need

Business related degree and experience
Customer service/support experience in the financial industry preferred
Customer service/support experience required
Excellent verbal and written skills in Spanish and Portuguese and English language is a must
Flexible shift rotation is a must. (08:00 – 17:00/12:00 – 21:00/15:00 – 00:00)
Ability to multitask and highly adaptable
Excellent communication and interpersonal skills
Excellent computer literacy

Benefits

Comp & perks

Competitive compensation
Working in a global and fast-growing organization
Friendly, supportive, positive and professional team of experts
Multicultural and diverse environment
Full-time employment