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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates advanced financial customer service skills, effective communication in Arabic, English, and French, and the ability to multitask in a fast-paced environment. Collaborates with team members and other departments to enhance service delivery and identify areas for improvement.
Highest-signal resume keywords
Customer Service/Support ExperienceFinancial Industry ExperienceBilingual Communication SkillsBusiness Related DegreeComputer Literacy
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Financial Products KnowledgeCustomer Support TechniquesMultitasking AbilityTroubleshooting SkillsShift Flexibility
Soft Skills
Team CollaborationAdaptabilityProblem-SolvingFeedback SharingEffective Communication
Industry Keywords
Financial Customer ServiceClient InquiriesService ImprovementLive Chat SupportEmail SupportPhone Support
About the role
Key responsibilities & impact- Respond to inquiries via live chat, email and phone
- Offer guidance and troubleshoot support to assist clients
- Handle client inquiries appropriately and ensuring that high level service is provided
- Introduce financial products and services
- Provide advanced financial customer service
- Cooperate effectively with other departments
- Contribute to teamwork to achieve goals
- Identify areas for improvement and share suggestions and feedback with the team
- Consult with appropriate specialist staff as required
- Perform other duties as directed by manager
Requirements
What you’ll need- Business related degree and experience
- Customer service/support experience required
- Customer service/support experience in the financial industry preferred
- Flexibility to work shift rotations is a must
- Good command of the Arabic and English and French Language (oral and written) is a MUST, additional languages to be considered as advantage
- Ability to multitask and highly adaptable
- Excellent computer literacy
Benefits
Comp & perks- Competitive Remuneration
- Friendly, supportive, positive, and professional team of experts
- Multicultural and diverse environment
- Medical Insurance (family members included)
- Annual Leave: 17 Days (1st year), 19 Days (After 1 year), 21 Days (After 2 years)
- Allowances for special celebrations
- Competition Bonuses
- Other Allowances