Serve as a senior member of the global Microsoft Identity Squad, providing hands-on technical and operational leadership across identity platforms including Active Directory (multi-forest), AD FS, AD CS/PKI, Entra ID (Azure AD), Azure MFA, MTO/B2B, and cloud-based directory services
Act as the Americas regional service owner for Microsoft Identity Platforms, accountable for service health, availability, performance, and continuous improvement
Manage regional incidents, escalations, and problem resolution, coordinating cross-functional teams and vendors to restore service, reduce risk, and prevent repeat issues
Lead and contribute to identity modernization initiatives, supporting the transition from legacy and on-premises solutions to cloud-first and hybrid models (e.g., modern authentication, automated provisioning, tenant governance, Microsoft 365 integration, hybrid join)
Monitor Microsoft roadmap updates and emerging identity technologies, applying relevant enhancements to improve security, reliability, and operational efficiency
Collaborate closely with outsourced partners and strategic vendors, providing technical guidance and acting as an escalation point for complex or recurring issues
Ensure identity services are delivered in alignment with GISC service management practices, including incident, problem, and change management processes
Work closely with security, risk, and compliance teams to implement and maintain identity controls that reduce risk and ensure platforms are secure by design and compliance
Participate in regional and global working groups, forums, and task forces to share best practices, align on standards, and support coordinated delivery across EUSP
Support the ongoing adoption of agile and product-based delivery practices within the Microsoft Identity Squad
Provide delivery oversight to ensure initiatives are planned, executed, and governed in alignment with SDLC, change management, and operational standards
Guide teams in translating business and technical needs into clear delivery plans, while identifying opportunities to improve identity-related processes
Manage project vendors and delivery partners, ensuring commitments are met for scope, timelines, and quality.

Requirements

Architecture-related certification (e.g., TOGAF) preferred, with working knowledge of IT governance and delivery frameworks such as ITIL or PRINCE2
Hands-on experience with Microsoft Identity and Access Management, including Entra ID (Azure AD), Active Directory, AD FS, AD CS/PKI, Entra Connect, MIM, Azure MFA, and Microsoft 365 MTO/B2B
Solid understanding of modern authentication, MFA, identity synchronization, and Microsoft identity security best practices
Experience supporting Microsoft 365 and collaboration platforms, particularly Microsoft Teams, with working knowledge of Conditional Access, Exchange, SharePoint, Intune, LDAP, SCIM, and managed directories in Azure and AWS
7+ years of experience in progressively responsible technical, platform engineering, or infrastructure roles
Experience working in global, multicultural environments, collaborating across regions and time zones
Demonstrated success modernizing on-premises identity or infrastructure services to cloud-based platforms, including Microsoft 365
Hands-on experience supporting tiered, multi-forest Active Directory environments
Strong communication and problem-solving skills, with the ability to influence stakeholders, mentor team members, and clearly explain complex topics.

Benefits

Comprehensive medical, prescription drug, dental, and vision coverage with coverage for spouses/domestic partners and child dependents, including access to a Health Savings Account (HSA) and Flexible Spending Account (FSA)
Employee assistance plan and comprehensive behavioral health benefits
Fertility benefits, including, surrogacy, and adoption assistance programs
Basic and supplemental life insurance for employees as well as supplemental life insurance coverage for their spouses/domestic partners and children
Voluntary benefits such as group legal, identity theft protection, accident, and hospital indemnity insurance
Short-term & long-term disability plans
Up to 12 weeks of paid parental and caregiver leave
401(k) Plan with pre-tax, Roth, and after-tax options and company match with immediate vesting
Education assistance and student loan programs
Flexible Work Arrangements, including remote and hybrid work schedules
Time off to include vacation, paid holidays, sick leave, Summer Fridays (early release), and a winter break between Christmas and New Year’s Day (based on business needs)
Referral bonuses (subject to eligibility)
Matching gift program
A wide variety of employee business resource groups (EBRGs)
Special discounts on Sony products, offered exclusively to Sony employees
Employee stock purchase plan (Sony covers commissions and fees for your Sony stock purchases made through after-tax payroll deductions)

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Microsoft Identity and Access ManagementActive DirectoryAD FSAD CS/PKIEntra ID (Azure AD)Azure MFAMicrosoft 365modern authenticationidentity synchronizationMicrosoft identity security best practices

Soft Skills

communicationproblem-solvinginfluencing stakeholdersmentoring team memberscollaborationcross-functional coordinationdelivery oversighttechnical guidancecontinuous improvementrisk management

Certifications

TOGAFITILPRINCE2