Xero

Financial Planning and Analysis

• Partner with UK GTM and global finance leaders
• Lead the UK planning cycle
• Analyse business performance across revenue, cost, productivity and profitability
• Build and maintain robust financial models
• Provide clear, practical insight
• Strengthen performance reporting
• Support decisions on operating expenditure and headcount
• Evaluate commercial opportunities and GTM initiatives
• Improve finance processes, models and reporting
• Build strong relationships across finance and the wider business

Senior Strategic Finance Manager

AI Engineer

• This role invites you to step into a foundational engineering space where you will shape the architecture and implementation of distributed systems.
• You will guide the development of our agentic workflow platform, a critical piece of infrastructure designed to bring durability and intelligent automation to our global software network.
• By establishing code designs and engineering standards, your work ensures complex financial workflows run reliably without disruption.
• Beyond technical delivery, you will champion an AI-forward approach to building software quickly and effectively.
• You will serve as a technical guide and mentor, supporting engineers as they navigate highly ambiguous challenges and learn to leverage modern architectural tools.
• Your leadership will directly influence how our global platforms evolve, setting the technical benchmark for engineering teams across the organisation.

Senior Software Engineer, AI Native Product Engineering

Full-stack Engineer

• Shape the architectural strategy for the new Payments Platform
• Design and build high-throughput, core money movement services using a language-agnostic backend stack including C#, Java, and Go
• Establish the foundational system architecture and API-first headless designs for a new global bill payments product
• Scale distributed backend systems using cloud-native platforms, relational databases, and NoSQL technologies
• Integrate advanced observability tools and sustainable AI capabilities

Lead Engineer

Manager

• Design, establish, and manage Xero's global account-based marketing strategy as Senior ABM Manager.
• Drive the multi-year strategic vision for 1-to-Many, 1-to-Few, and 1-to-1 programmes.
• Build an automated, AI-powered marketing engine aligning with our outbound sales efforts to generate a high-performing pipeline.
• Hold shared accountability for pipeline and revenue generation across key enterprise and accounting partner channels.
• Work cross-functionally with sales, performance marketing, content, martech, and finance to deliver unified, revenue-driving campaigns.

Senior Manager, ABM

Customer Support

• Support Customers: Provide exceptional customer service through various communication channels, including telephone, online chat, and email.
• Troubleshoot Issues: Analyse customer issues and troubleshoot effectively before escalating to the second line of support.
• Collaborate with Teams: Work closely with the product and engineering teams to relay customer feedback and ensure continuous improvement.
• Case Management: Efficiently handle customer cases and forward them to the full-time team if necessary to ensure timely resolution.

Customer Experience Specialist, Part Time

• Collaborate with peers across Xero to create and deliver software
• Model engineering excellence to support team growth and improve practices
• Shape technical direction and drive multi-year product goals
• Solve customer problems effectively and release value early
• Refactor complex systems into secure, scalable architectures
• Optimize quality engineering practices and deployment pipelines
• Evolve engineering standards for long-term system reliability

Lead Engineer – UK Tax

• Collaborate with peers across Xero to deliver software to customers
• Shape technical direction and tackle architectural challenges
• Support team growth in technical capability
• Coordinate closely with team members on technical designs
• Focus on building and managing software to solve complex problems

Lead Engineer – Syft

• Focus on solving engineering problems at scale, moving beyond feature delivery to influence the architecture and implementation of distributed systems.
• Refactor complex, monolithic systems and build high-quality, scalable software to ensure robustness for millions of global users.
• Join a collaborative environment where engineers, product owners, and designers work together using agile practices.
• Modernizing systems by refactoring components into distributed architectures.
• Enhance developer experience through CI/CD concepts, tooling, and TDD practices.
• Build and maintain a tech stack that includes C#, .Net, React, AWS, and Kubernetes.
• Develop and implement technical solution designs aligned with long-term engineering frameworks.

Senior Engineer

Engineer

• Deliver high-quality, impactful software that aligns with team and business goals, focusing on customer needs and outcomes.
• Identify and solve complex, ambiguous problems independently, producing robust, high-quality, and scalable software.
• Collaborate across teams to drive technical excellence and developer efficiency.
• Ensure stakeholders are well-informed and aligned through clear communication.
• Foster an inclusive team culture by mentoring others and sharing feedback with empathy.
• Actively participate in planning, delivery, and continuous improvement efforts for the broader Xero community.

Solutions Engineer

• Step into a vital role as a technical expert and strategic advisor
• Own the technical solution strategy for strategic partners
• Guide partners through complex pre-sales discovery, data migration strategies, and implementation governance
• Leverage product and accounting workflow expertise to uncover root causes, build compelling value cases
• Model best practices and coach others on complex engagements

Senior Solutions Consultant

Product Manager

• Build and communicate a clear product strategy for the Business Systems and Monetisation domain
• Define the detailed product roadmap
• Align the product strategy and roadmap with stakeholders
• Work with the data team to define and implement tracking of metrics
• Ensure that the team hits their goals and delivers meaningful outcomes

• Act as a brand ambassador and trusted advisor for customers.
• Provide high-quality support and guidance through various channels.
• Help users navigate their queries quickly and efficiently.
• Engage in proactive call campaigns to assist customers.
• Utilize modern tools and technology, including Generative AI, for customer support.
• Manage and resolve customer cases using platforms like Salesforce.
• Adapt to the evolving CX strategy and product landscape in a high-change environment.

Customer Experience Specialist

Director

• Shape strategy, execution, and performance of the Enterprise business in the Accountant & Bookkeeping Partner Channel.
• Lead teams dedicated to managing signed Enterprise partners and key enterprise payments relationships.
• Drive retention, expansion, and multi-product adoption for growth in a fast-growing segment.
• Collaborate with global stakeholders across Sales, Marketing, Product, Operations, and Payments for seamless alignment.

Director, Strategic Partners

Sales Operations Manager

• You will drive transformation across Xero’s global sales function, combining strategy, data, and commercial impact.
• By leveraging best-in-class artificial intelligence tools and modern analytics, you will build the critical infrastructure that powers go-to-market intelligence.
• You will lead high-impact cross-functional initiatives end-to-end, modernising operational rhythms and establishing robust governance frameworks.
• Your work will centralise and streamline global programmes, ensuring our data flows keep pace with an evolving commercial model whilst designing scalable, AI-augmented process improvements that eliminate manual effort.

Global Sales Operations Manager

Head of Brand

• Turn our strong regional presence and growing influencer programmes into a coherent, global social engine.
• Own the organic social strategy across all channels.
• Ensure our brand voice is dominant in every market while deepening loyalty with our existing customers.
• Oversee the global social content supply chain and manage internal teams, agency partners, and external creators.
• Bridge the gap between organic content and performance marketing to maximize reach.
• Lead a global team focused on content creation, community management, and advocacy.
• Partner closely with regional social experts and performance marketing team to align global programmes with local market nuance.