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Xero

Customer Success Lead

Xero

Customer Success People Lead at Xero empowering customers to achieve business goals while overseeing a collaborative team. Driving product adoption and customer advocacy through strategic initiatives.

Posted 7/29/2026full-timeMilton Keynes • 🇬🇧 United KingdomSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in mentoring and coaching teams within customer success and sales environments, leveraging analytical skills to utilize customer data for decision-making. Proficient in fostering a high-performing team culture that enhances customer retention and satisfaction.

Highest-signal resume keywords
Mentoring And CoachingCustomer Success PrinciplesAnalytical Decision-MakingExceptional Communication SkillsCRM Tools Familiarity

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Customer SuccessSales StrategiesData AnalysisMetrics UtilizationSaaS Knowledge
Soft Skills
Stakeholder ManagementInfluencing SkillsAdaptive LeadershipGrowth Mindset
Tools & Technologies
SalesforceGainsightHubSpot
Industry Keywords
Customer ExperienceProduct AdoptionTeam LeadershipStrategic CampaignsCustomer Retention

About the role

Key responsibilities & impact
  • Play a pivotal role in empowering customers to achieve their business goals.
  • Drive advocacy and product adoption for Xero.
  • Guide, mentor, and provide strategic direction to a dedicated team of specialists.
  • Increase contribution to overall revenue by guiding day-to-day outputs across key initiatives.
  • Elevate team capabilities through continuous coaching.
  • Ensure the team is equipped to deliver on a variety of strategic campaigns.
  • Foster a supportive and high-performing environment to influence customer retention and long-term satisfaction.

Requirements

What you’ll need
  • Demonstrated experience mentoring, coaching, or leading teams within customer success, sales, or customer experience environments.
  • A background in SaaS or digital platforms, paired with a solid understanding of customer success principles or sales motions.
  • You bring an analytical approach to using customer data and metrics to guide decision-making and drive positive outcomes.
  • Exceptional communication and stakeholder management skills, with the ability to build trust and influence across all business levels.
  • Familiarity with CRM or Customer Success tools such as Salesforce, Gainsight, or HubSpot.
  • An adaptive leadership style and growth mindset that helps you embrace change and support your team through evolving priorities.

Benefits

Comp & perks
  • Flexible working environment
  • Collaborative culture
  • Professional development opportunities
  • Paid time off