Head of Operations
Xero
Job Level
Lead
About the role
- Accountable for operational execution of key initiatives across US and Canada; ensure 1-2 year regional performance objectives are met
- Report to the EGM of Strategy and Operations - North America
- Provide planning and execution support for North American GTM teams and collaborate with regional leaders and global partners
- Drive performance, lead critical projects, provide commercial analysis of new initiatives
- Support forecasting, reporting, and lead annual planning process
- Develop and communicate regional plans, monthly and quarterly business reviews, and key performance drivers
- Develop business cases supported with rigorous commercial modelling
- Coordinate operational processes across Finance, PX, Legal, Strategy & Business Operations
- Provide cross-functional leadership of key strategic initiatives in-region
- Manage day-to-day work of ops team including prioritization, review and communication
- Mentor and develop junior team members; set training and development programs
Requirements
- 7-10 years experience leading and being a part of operational teams supporting sales and marketing functions and especially sales leaders
- Demonstrated experience in developing and driving annual business plans, commercial modelling and reporting
- Experience in running cross functional projects and managing resource to deliver insightful recommendations that have been implemented and delivered true benefit to the business
- Expert in commercial modelling of new and current initiatives
- Experience in sales methodologies, sales cycles and identifying characteristics of high performing sales teams
- Brings experience working in SaaS / technology environment
- Proven ability to drive results within complex, multi-functional programmes driving sales results
- Ability to critically evaluate and prioritise opportunities to drive strategic growth
- Analytical and problem solving skills with financial modelling
- Intellectual curiosity; able to grasp and interpret internal and market dynamics
- Outstanding communicator, able to adapt and flex across colleague groups
- Able to build consensus and gain alignment
- Ability to work autonomously and take ownership to follow through and resolve problems
- Critical thinker adept at rapidly identifying key drivers of a business issue and developing analyses that produce actionable insights
- Demonstrates honesty and integrity; provides objectives and goals with loose guidelines
- Experience mentoring and developing team members
