Head of Operations
Xero
Job Level
Lead
About the role
- Be a trusted and respected member of the North American Strategy and Operations team and collaborate with the North American leadership team to lead the development and delivery of regional plans (1 -2 year cycles)
- Identify and lead critical GTM initiatives to drive performance in region, partnering with key GTM leaders and teams
- Develop, update and communicate key performance drivers to the regional team and global senior leadership including monthly and quarterly business reviews
- Work with global teams (product, GTM, strategy, etc) to help them understand regional priorities and needs to drive regional performance including input into the longer term North American Strategy
- Develop business cases for key initiatives supported with rigorous commercial modelling
- Coordinate operational processes with teams across Finance, PX, Legal, Strategy & Business Operations to ensure alignment and collaboration on key regional processes (e.g. annual planning)
- Provide cross functional leadership of key strategic initiatives in-region
- Develop and support the communication of recommendations to senior management, other executive, functional, or regional management and staff in a clear, concise and impactful way
- Manage the day to day work of our ops team including prioritization, review and communication of key pieces of work
- Provide mentorship and direction to junior team members, build their capabilities and set their training and development program
- Accountable for operational execution of key initiatives across US and Canada and achieving 1-2 year performance objectives
- Report to the EGM of Strategy and Operations - North America and lead a team of operations members across the US and Canada
Requirements
- 7-10 years experience leading and being a part of operational teams supporting sales and marketing functions and especially sales leaders
- Demonstrated experience in developing and driving annual business plans, commercial modelling and reporting
- Experience in running cross functional projects and managing resource to deliver insightful recommendations that have been implemented and delivered true benefit to the business
- Expert in commercial modelling of new and current initiatives - being able to pull apart the numbers and create recommendations
- Experience in sales methodologies, sales cycles and can identify characteristics of high performing sales teams
- Brings experience working in SaaS / technology environment
- Proven ability to drive results within complex, multi-functional programmes driving sales results
- Ability to critically evaluate and prioritise opportunities to drive strategic growth
- Analytical and problem solving skills bring a practical data driven approach and financial modelling
- Intellectual curiosity, able to understand grasp and interpret internal and market dynamics
- Outstanding communicator, able to adapt and flex across colleague groups
- Able to build consensus and gain alignment
- Ability to work autonomously and take ownership to follow through and resolve problems
- Critical thinker who is adept at rapidly identifying the key drivers of a business issue and developing / leading analyses that produce actionable insights.
- Demonstrates honesty and integrity. Provides objectives and goals with loose guidelines/directions. Clearly communicates expectations. Has an open mind and the flexibility to change opinions. Develops and supports others.
- Keeps the team’s vision and values at the forefront of decision-making and actions.
- Provides opportunities for their team members to perform at the highest level — understanding how much support is required. Recognising that success is team success
