Xcel Energy

Manager

• Lead strategic planning and implementation for emerging technologies to support distribution operations, such as battery storage, DER management, and electric vehicles and associated implementation.
• Understand financial impacts of decisions or policies and drive the development of operational and regulatory plans to gain approval and regulatory recovery.
• Collaborates with internal and external stakeholders.
• Responsible for execution of distribution capacity projects.
• Works with planning to schedule projects for upcoming years and correspondingly plans for appropriate internal and external resources to carry out the work.
• Provides engineering and project management expertise.
• Utilizes corporate policies, standards, and best practices on project execution.
• Manage contracts and third-party contractors and their performance.
• Develop, construct, and operate battery storage systems.
• Develop integration and control strategies for battery storage systems.
• Analyze and evaluate energy storage value propositions and business cases.
• Maintain operations and maintenance best practices for the battery systems.
• Provide oversight and performance accountability to contractors and consultants as necessary.
• Lead and mentor a team of engineers, project managers, and technology specialists to accomplish the group’s mission.
• Foster a collaborative and innovative work environment.
• Conducts performance reviews, recruiting, and hiring activities.
• Provide for ongoing, effective and clear communication of the organizational vision, mission, key objectives and individual roles to employees and leaders.
• Communicate with and establish effective working relationships to maximize efficiency, responsiveness and resource allocation.
• Manage development of Unit business plan and operating budget.
• Monitor results. Ensure alignment with organization and corporate objectives.
• Lead and participate in public and regulatory arenas to champion company’s commitment, concerns and position.
• Provide support to regulatory for cost & valuation analysis and testimony as may be necessary.
• Guide practices and procedures such as interconnection guidelines.
• Stay abreast of new technologies and current industry practices.
• Represent Company in Regional/National organizations.
• Guide research investments through EPRI, NREL and similar entities in order to gain value and insights necessary to inform and guide the company.

Manager – Grid Innovation and Infrastructure Solutions

Project Manager

• Provide end-to-end project management, leadership and coordination for multiple, large complex projects or a transformational project work stream with responsibility for project initiation, approval, scope, schedule, cost, resource planning, and risk management.
• Manage alignment of financial, compliance, safety, customer and operational goals between/among projects and the BU or corporation.
• Lead the project team to achieve all critical financial, timing, operational, and change management metrics.
• Ensure effective sourcing, management and engagement of all resources.
• Identify quality project options, develop business cases, and secure required approvals.
• Lead requirements gathering and planning process while engaging all key stakeholders.
• Develop solution designs that define appropriate project scope, align with corporate strategies, ensure coordination with key initiatives, and assure dependencies are identified/addressed.
• Define deliverables, success metrics and key milestone schedules.
• Develop work plans, budgets, and cost/benefit analysis.
• Ensure successful delivery of committed project benefits and operational metrics in a dynamic/complex environment.
• Independently manage detailed project plans to approved scope/schedule and provide cross-functional tracking as needed.
• Define and manage a regular status reporting process to monitor progress and resolve risks to goal.
• Continually identify opportunities for innovation and improvement.
• Function as project controller. Manage project financials including budgeting, forecasting, and actuals tracking.
• Facilitate RFP and contract management processes.
• Review actuals versus planned budget throughout project life cycle to identify variances and recommend corrective action.
• Forecast, schedule, and manage resources, both internal and external.
• Manage assigned contracts and associated payments/performance requirements.
• Develop and adapt a comprehensive resource plan for a matrixed team of diverse talent to maximize skills and minimize cost.
• Provide training and coaching to less experienced project team members.
• Manage scope change process for large transformational project or best practices for business area in addition to own projects.
• Identify risks and issues throughout the project and create mitigation strategies/contingency plans.
• Communicate project status to all levels of the organization.
• Establish effective, collaborative working relationships up to senior leader level to maximize project efficiency, responsiveness and resource allocation.

Project Manager III

Engineer

• Managing all consultants performing engineering and design professional services for Substation projects
• Responsible for a large portfolio of projects ensuring all assigned projects are completed within scope, budget and schedule parameters
• Serve as the technical project manager or project lead for assigned substation projects
• Contributes to the development of new principles and concepts
• Responsible for major projects or several complex projects of moderate to large scope
• Acts as advisor to management and customers on advanced technical research studies and applications
• Maintain contacts with individuals and units within and outside the corporation for action on technical matters
• Lead multiple critical and/or complex projects including research, design, equipment specification & selection, installation, start-up, commissioning and evaluation of work progress and results
• Provides oversight of engineers, interns, craft personnel, technicians and other professionals

Substation Engineer, Senior/Principal

• Support the deployment and maintenance of the Management Requirements and 4 Plays
• Utilize PDCA/A3 to drive continuous improvement based on business area goals
• Provide process expertise and input on issues through continuous improvement toolset
• Act as a key liaison between the business area leadership and One Way office
• Communicate and report on the status of continuous improvement events
• Establish effective, collaborative working relationships with CETS business partners and senior leadership
• Support Senior Engagement Managers in execution of cross-functional continuous improvement projects
• Support process level metrics

CETS Engagement Manager, Associate, Manager, Senior

• Lead the deployment and maintenance of the Management Requirements and 4 Plays: Visualization, Performance Reviews, Problem-Solving, and Standardization.
• Drive the use of operating reviews and performance boards to standardize work.
• Utilize PDCA/A3 to drive continuous improvement based on business area goals cascaded down through the organization.
• Responsible for providing consultation, process expertise, and analytical leadership through coaching and facilitation of teams.
• Acts as a key liaison between CETS business leadership and the Xcel Energy One Way Office who ensures CETS Engagement Manager activities conform with One Way standards, methods, and corporate strategic direction, with the necessary training, certification, and enterprise knowledge transfer in place to sustain alignment.
• Communicate and report on the status of business improvements.
• Establish effective, collaborative working relationships with CETS business partners to maximize project efficiency, responsiveness, and resource allocation.
• Conduct and lead cross-functional continuous improvement projects utilizing breakthrough methodology to deliver substantial improvements in identified areas.
• Coach and mentor CETS One Way team to serve as continuous improvement expert who facilitates the deployment of the One-Way operating system.
• Identify process level metrics and influence accountability across process streams by supporting use of tools such as operating reviews, continuous improvement projects.
• Provide financial management of projects including budgeting, forecasting, actuals tracking, and savings implications.

Senior Engagement Manager

Consultant

• Leads the development and implementation of technology, information systems and strategies targeted at the maintenance and tracking of assets ensuring compliance with all regulatory, business and customer requirements
• Liaison to other Operations Organizations (i.e. Generation, Transmission, Distribution), and Regulatory, and Business Systems groups regarding reliability data quality and use for corporate and regulatory reporting
• Directs the formation, development and implementation of applications specifically designed to improve the accuracy, timeliness and integrity of asset data
• Leads the development, prioritization and management of the business requirements related to new information systems projects and major enhancements and/or replacements for existing information systems related to reliability and operational system management
• Manages the prioritization process for systems projects, preparation of regulatory, business and financial justification for projects, and ensures that overall project selection is integrated into corporate strategic plans, budgets, regulatory requirements and financial projections
• Examines existing information systems and determines system and software configuration changes necessary to meet regulatory and business requirements
• Oversees the development and maintenance of appropriate project tracking tools
• Responsible for providing oversight and guidance for data system enhancements supporting the capture, maintenance and tracking of assets
• Supports cross-functional collaboration in the development and tracking of business improvements supporting data management processes
• Provides expertise and confidential internal consulting to Operations management on regulatory and business functions and the information systems needed to support those functions relative to Generation, Transmission, Distribution Operations, Regulatory, and Business Systems
• Serves as the primary technology resource supporting the analysis, development, testing and implementation of both current and future data system applications utilized by the Operations organization
• Investigates complex data table structures to identify data relationships and the location of required data
• Validates accuracy of the extraction or query results
• Stratifies results to provide meaningful insights and key messages
• Leads the development and implementation of technology addressing the gathering of data with regard to Capital improvements, equipment removal, ongoing maintenance and operation of assets
• Recognized as the key Subject Matter Expert with Operations personnel and senior management to understand business challenges and forge a partnering relationship for problem solving
• Intimately understands the business and/or information challenge within operating groups
• Offers suggestions for improvement and/or further research into data findings or process issues
• Clarifies data requirements, manages expectations, and enhances organization's credibility, transparency, and partnership within Xcel Energy and its regulatory relationships
• Provides direction and guidance to other staff as needed
• Ensures all analytical and reporting responsibilities have identified backups who are trained as required
• Supports an environment of continuous improvement and learning to foster skill development

Transmission Data Consultant

Business Operations

• Directs strategic business plan processes, drives operational excellence, across the operating companies to maximize achievement of customer satisfaction, workforce effectiveness and operational excellence performance.
• Provides strategic leadership that fosters a culture of management and personal accountability, employee and public safety and customer satisfaction.
• Supports the development and implementation of short and long-term business plans that ensure achievement of jurisdictional and corporate business objectives.
• Enhance performance of the organization by evaluating scorecard results and verifying that action plans are established and executed.
• Drive for completion of all strategic objectives outlined in the area’s Operating Plan.
• Lead and implement business strategies and operational plans for department to improve overall business performance and the strategic direction, management, and implementation of innovation improvements.
• Strategically plan and implement solutions in partnership with other areas focus on improving employee productivity and enhancements to customer service.
• Ensure business process improvements are prioritized and communicated to the appropriate stakeholders.
• Monitor performance and effectiveness of specific business process changes.
• Lead the communication of the operational excellence, organization’s performance results to improve understanding of strategic objectives of organization.
• Develops and maintains effective relationships across the enterprise to ensure timely and effective information sharing, issue resolution, business learning and common best practices implementation.
• Attracts, recruits and retains a highly motivated and engaged workforce.
• Establishes and communicates clear performance expectations so that employees know how their work contributes to the achievement of jurisdictional and corporate objectives.
• Fosters a culture of operational excellence, management, personal accountability and safety.
• In partnership with senior leadership, supports the development and implementation of annual and long-term business plans and budgets that effectively utilize resources and position the organization to meet future business needs.

Senior Director – Strategy, Governance, Business Operations – Energy Supply

Operations

• Provide visible safety leadership and drive continuous improvements to achieve desired safety goals
• Develop strategies to achieve safety plan results
• Oversee and develop safety leaders to ensure a safety conscious work environment
• Manage team performance through focus on operational efficiency metric trends across areas of responsibility
• Ensure and reinforce the importance of process adherence and data integrity
• Drive continuous improvement efforts to define and shape opportunities that drive customer satisfaction and reliability
• Achieve safety, productivity, customer service, and reliability targets by conducting and implementing the strategic planning for area of responsibility
• Develop and effectively manage organization budgets and business plans
• Identify and implement process improvements
• Establish workforce/development planning practices to build strong, competitive teams and effectively manage performance
• Build and maintain effective internal relationships
• Manage and guide the execution and documentation of work in accordance with policies and procedures, labor agreements, and regulatory standards
• Ensure crews are qualified to perform work responsibilities.

Senior Operations Manager – Planning

• Supervise a high performing, safe operations team across multiple functions, facilities, or commodities while driving the efficient and cost-effective use of numerous resources through consistent and effective application of policies and procedures.
• Provide visible safety leadership and actively contribute to the creation, implementation, and continuous improvement of a strong, sustainable safety culture in partnership with Safety Consultant.
• Drive real time safety accountability by engaging the team through safety meeting participation, job briefs, audits, training, accident investigation/event assessment, and job site observations.
• Evaluate team performance based on operational efficiency, reliability and quality metrics and take corrective action where appropriate, focusing on process adherence and data integrity.
• Identify continuous improvement opportunities and drive adoption of process changes through effective collaboration and expectation setting.
• Provide direct leadership over crew effectiveness, quality and productivity.
• Maintain a continuous presence in the work environment and assist in removing barriers with pre-requisites, materials, stakeholder, and other issues.
• Ensure correct crew composition and skills are in place to meet operational, reliability, customer and financial objectives.
• Assist in preparing resource forecasts and providing input to longer-term work plans.
• Recruit talented employees, participate in workforce and development planning efforts, establish clear expectations, and effectively and manage performance.
• Provide training, coaching and oversight and drive employee engagement.
• Build and maintain effective internal and external relationships with areas that support Operations.
• Oversee and coordinate the execution and documentation of work in accordance with Xcel Energy policies and procedures, labor agreements, and regulatory standards. Support and ensure required compliance and technical training is completed. Establish, monitor, and track processes to ensure regulatory compliance.

Operations Manager

• Supervise a high performing, safe operations team across multiple functions, facilities, or commodities while driving the efficient and cost-effective use of numerous resources through consistent and effective application of policies and procedures.
• Assure safe, reliable, and compliant operations, drive continuous improvement, and ensure customer satisfaction.
• Drive attainment of corporate and business unit strategies, goals and objectives, and process and performance metrics.
• Provide visible safety leadership and actively contribute to the creation, implementation, and continuous improvement of a strong, sustainable safety culture in partnership with Safety Consultant.
• Drive real time safety accountability by engaging the team through safety meeting participation, job briefs, audits, training, accident investigation/event assessment, and job site observations.
• Evaluate team performance based on operational efficiency, reliability and quality metrics and take corrective action where appropriate, focusing on process adherence and data integrity.
• Identify continuous improvement opportunities and drive adoption of process changes through effective collaboration and expectation setting.
• Provide direct leadership over crew effectiveness, quality and productivity.
• Maintain a continuous presence in the work environment and assist in removing barriers with pre-requisites, materials, stakeholder, and other issues.
• Ensure correct crew composition and skills are in place to meet operational, reliability, customer and financial objectives.
• Assist in preparing resource forecasts and providing input to longer-term work plans.
• Recruit talented employees, participate in workforce and development planning efforts, establish clear expectations, and effectively and manage performance.
• Provide training, coaching and oversight and drive employee engagement.
• Build and maintain effective internal and external relationships with areas that support Operations.
• Oversee and coordinate the execution and documentation of work in accordance with Xcel Energy policies and procedures, labor agreements, and regulatory standards.
• Support and ensure required compliance and technical training is completed.
• Establish, monitor, and track processes to ensure regulatory compliance.

• Supervise a high performing, safe operations team across multiple functions, facilities, or commodities
• Drive the efficient and cost-effective use of numerous resources through consistent and effective application of policies and procedures
• Assure safe, reliable, and compliant operations
• Drive continuous improvement and ensure customer satisfaction
• Drive attainment of corporate and business unit strategies, goals and objectives, and process and performance metrics
• Provide visible safety leadership and actively contribute to the creation, implementation, and continuous improvement of a strong, sustainable safety culture in partnership with Safety Consultant
• Drive real time safety accountability by engaging the team through safety meeting participation, job briefs, audits, training, accident investigation/event assessment, and job site observations
• Evaluate team performance based on operational efficiency, reliability and quality metrics and take corrective action where appropriate, focusing on process adherence and data integrity
• Identify continuous improvement opportunities and drive adoption of process changes through effective collaboration and expectation setting
• Provide direct leadership over crew effectiveness, quality and productivity
• Maintain a continuous presence in the work environment and assist in removing barriers with pre-requisites, materials, stakeholder, and other issues
• Ensure correct crew composition and skills are in place to meet operational, reliability, customer and financial objectives
• Assist in preparing resource forecasts and providing input to longer-term work plans
• Recruit talented employees, participate in workforce and development planning efforts, establish clear expectations, and effectively manage performance
• Provide training, coaching and oversight and drive employee engagement
• Effectively represent the organization in bargaining unit discussions, grievances, corrective actions and development
• Build and maintain effective internal and external relationships with areas that support Operations
• Provide strong working knowledge of necessary systems and resources to assist employees, other work groups, and/or customers and stakeholders
• Enable crews to provide solutions to issues and improve customer/stakeholder satisfaction
• Oversee and coordinate the execution and documentation of work in accordance with Xcel Energy policies and procedures, labor agreements, and regulatory standards
• Support and ensure required compliance and technical training is completed
• Establish, monitor, and track processes to ensure regulatory compliance

Operations Manager – Central Ops

• Responsible for the development and execution of strategies for Integrated System Planning (ISP) Business Operations.
• Direct technical, budgetary, and regulatory expertise in the development and presentation of major gas and electric initiatives to executive management and state and federal regulatory agencies.
• Provides leadership to cross functional teams in the development and implementation of strategies and cost recovery of those strategies.
• Advocates jurisdictional specific positions which further the business objectives of Xcel Energy.
• Ensures that the cost recovery and financial analysis needs of the business units are met.
• Prepare, file, and present extensive expert testimony and stand cross-examination of the most complex contested issues before regulatory agencies.
• Lead project teams to develop and prepare jurisdictional capital ($300+ million) and O&M budgets ($60+ million) and cost recovery mechanisms.
• Present budgets to jurisdictional OpCo presidents and gain approval of specific budgetary projects from the Investment Review Council.
• Develop, advocate and execute on regulatory strategies that enhances Xcel Energy’s profitability.
• Appear as an expert witness for the Company on complex regulatory projects.
• Analyze intervener testimony to formulate responsive testimony and assist with cross-examination strategies.
• Lead negotiations of settlement agreements before regulatory agencies.
• Present information to state and federal regulatory agencies as a Company spokesperson on technical issues.
• Develop and prepare recommendations for effective cost recovery mechanisms and provide technical and regulatory expertise to the Sr. Director ISP Business Operations to support Xcel Energy’s objectives.
• Serve as a liaison with internal departments to support various cost recovery proposals.
• Demonstrate mastery of financial models and other costs recovery models.
• Performs financial and market analysis which supports project economics.
• Lead the development and execution of gas and electric strategies.
• Assist the Sr. Director ISP Business Operations in ensuring the effective function of the department and the accomplishment of business unit objectives.

ISP Business Operations Consultant

• Responsible for the corporation's EV product program strategy to meet market segments' needs and program operations and financial goals.
• Oversee and ensure all portfolio strategies meet corporate and customer needs and lead cross-functional teams to achieve program deliverables.
• Develop program filings and supporting materials in support of gaining regulatory approval for EV programs.
• Coordinate closely with Policy, Regulatory, Strategy and Product Delivery teams within the Company.
• Implement all aspects of product and program's overall operational goals to include: overall Program Management oversight/coordination, sourcing activities and ownership, launch activities, customer experience, program life-cycle management, and developing tools and metrics to measure customer satisfaction.
• Champion and deliver continuous improvement opportunities using operations and customer satisfaction data.
• Manage all aspects of daily product and program issues across segments.
• Lead initiatives across departments and with external vendors to achieve goals.
• Develop program financial budgets.
• Track the progress of each program against targets with accountability to program financials.
• Responsible for ensuring programs are being implemented within regulatory policies and requirements (specific for each state).
• Drive and champion recommendations to Product Development and Technology Services of new technologies available and new features that need to be built to successfully deliver programs.
• Understand customers using internal and external data to determine customer needs, need gaps and preferences.
• Collaborate with business partners to understand market issues, industry developments, competitors, market segment development/evolution, pricing strategies, value proposition, etc. and make recommendations on strategy.

Senior Manager, EV Product Portfolio Strategy

Billing Specialist

• Execute highly specialized billing functions to ensure accurate and timely invoices for Commercial and Industrial, Gas Transport, Solar Gardens, Steam, Chilled Water and Wholesale/Transmission accounts.
• Interpret, analyze and apply a wide range of tariffs and rate structures across Xcel Energy’s operating companies with precision and consistency.
• Coordinate and analyze complex technical data to support billing activities for regulated and non-regulated customers.
• Assess and process interval measurement and billing data to generate accurate and timely customer invoices.
• Research, design, test, and implement customized billing solutions to meet unique contractual requirements for Commercial and Industrial customers.
• Collaborate with various internal departments to resolve complex billing issues, ensure high-quality customer service, and maintain operational continuity across the organization.
• Maintain rigorous data integrity and adherence to billing processes across all operating systems to support enterprise-wide financial reliability.
• Exercise independent judgment and initiative within established parameters to drive billing accuracy, timeliness and compliance, which is impactful to the company’s earnings determination process.
• Work closely with field technicians to identify and address service-related issues, and proactively initiate field maintenance requests.
• Maintain electronic metering information, validate reads, coordinate meter device installs & removals.
• Create & maintain systems sources/databases.
• Monitor critical events impacting measurement data.
• Drive business performance with a focus on operational efficiencies that deliver on financial objectives, minimize company financial risk, and ensure corporate compliance with regulatory rules and federal Sarbanes-Oxley Act requirements.

Commercial and Industrial Billing Analyst

Architect

• Partner with senior leaders to define and evolve enterprise learning strategies that support workforce capability, business transformation, and cultural priorities.
• Lead enterprise-wide needs assessments and performance analyses to identify skill gaps and learning opportunities.
• Define success metrics and evaluation strategies to assess learning effectiveness and business impact.
• Establish and maintain enterprise learning standards, frameworks, and governance models to ensure consistency, quality, and compliance across all learning initiatives.
• Lead cross-functional learning initiatives using structured project management methodologies.
• Act as a strategic advisor to internal stakeholders, translating business needs into effective learning solutions and managing expectations throughout the project lifecycle.
• Serve as the primary point of contact for external learning vendors and consulting partners.

Manager – Grid Innovation and Infrastructure Solutions

Project Manager III

Substation Engineer, Senior/Principal

CETS Engagement Manager, Associate, Manager, Senior

Senior Engagement Manager

Transmission Data Consultant

Senior Director – Strategy, Governance, Business Operations – Energy Supply

Senior Operations Manager – Planning

Operations Manager

Operations Manager

Operations Manager – Central Ops

ISP Business Operations Consultant

Senior Manager, EV Product Portfolio Strategy

Commercial and Industrial Billing Analyst

Principal Learning Architect