Wunderflats

Community Manager

• Take ownership of our presence across social media, reviews, and community platforms
• Interact with users through comments, messages, and public discussions
• Handle feedback — positive or critical — with empathy and sound judgement
• Support content distribution across relevant channels
• Keep track of sentiment, trends, and recurring topics
• Identify potential risks or opportunities early
• Share insights from conversations with internal teams
• Collaborate with PR, Communications, and Customer Service
• Use tools and AI to improve efficiency and scalability

Operations

• Own and deliver strategic, cross-functional projects end-to-end with a clear business impact, especially on own innovations, changes and optimisations that increase our landlord engagement, satisfaction and listing quality on our marketplace.
• Structure ambiguous problems into clear plans, timelines, and success metrics
• Lead operational customer facing launches of e.g.new offers, features, and operational processes
• Use data to identify root causes, validate hypotheses, and measure impact
• Define and track meaningful KPIs with Data teams (e.g. Tableau)
• Align stakeholders and communicate progress proactively throughout execution
• Anticipate risks and adapt execution when needed

Strategic Operations Manager

Social Media Manager

• Owning Wunderflats’ presence across social media, review platforms, and public communities
• Proactively managing online reputation and brand perception
• Engaging with customers through comments, reviews, and community discussions
• Distributing and amplifying content across social channels to support visibility and demand
• Monitoring sentiment, trends, and risks across external platforms
• Using data and metrics to prioritise actions and measure impact
• Leveraging AI and automation to scale monitoring, engagement, and content workflows
• Collaborating closely with Communications, PR, and Customer Service teams
• Providing regular insights and updates directly to the CMO

Community Manager

Strategic Operations Manager

Social Media Lead – Reputation