Wunderflats

Community Manager

Wunderflats

full-time

Posted on:

Location Type: Hybrid

Location: Berlin • Germany

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About the role

  • Take ownership of our presence across social media, reviews, and community platforms
  • Interact with users through comments, messages, and public discussions
  • Handle feedback — positive or critical — with empathy and sound judgement
  • Support content distribution across relevant channels
  • Keep track of sentiment, trends, and recurring topics
  • Identify potential risks or opportunities early
  • Share insights from conversations with internal teams
  • Collaborate with PR, Communications, and Customer Service
  • Use tools and AI to improve efficiency and scalability

Requirements

  • Experience managing social media accounts or online communities
  • Confidence engaging with users in open, sometimes sensitive situations
  • Strong written communication and emotional intelligence
  • A good sense for tone, nuance, and audience
  • Understanding of how social platforms and communities operate
  • English C2 or native required, German, French, and/or Spanish are a plus
  • Nice to have (not required): Experience working with PR, Communications, or Customer Service teams
  • Nice to have (not required): Background in consumer platforms, marketplaces, or tech companies
  • Nice to have (not required): Exposure to reputation management or community building
  • Nice to have (not required): Interest in using AI or tools to streamline workflows
Benefits
  • #empathyculture: Become part of our international team with a scale-up atmosphere, where you as a person really count and your ideas and work make a real impact.
  • #worklifeinbalance: Our working hours are flexible and family-friendly. Your main working hours are spent in the office, but you are also welcome to work from home from time to time.
  • #personaldevelopment: We support you in your personal & professional development, e.g. through individual training programs, workshops, or participation in trade fairs and conferences.
  • #compensationpackage: Receive an attractive compensation package and a company pension plan with a 20% employer contribution.
  • #wunderoffice: Work from our brand new office in Berlin (Hackescher Markt), with ergonomically equipped workstations, detox room, playroom, roof terrace and fruit & drinks on us.
  • #welovetohavefun: Celebrate with us at our annual summer or winter party, and regular after-work gatherings, and power up in our office with yoga, table soccer and table tennis.
  • #morebenefits: A special discounted membership at Urban Sports Club? Decent discounts at FutureBens? Yearly travel ticket? - here you go! - and even more!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
social media managementcommunity managementcontent distributionsentiment analysisrisk identificationtrend trackingreputation managementcommunity buildingAI tools usageworkflow streamlining
Soft Skills
empathysound judgementwritten communicationemotional intelligencetone awarenessnuance understandingaudience awarenessconfidence in engagementcollaborationinsight sharing